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Consultant
Job Description
Consultant
Job Summary
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Location: Minnesota
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Project role: Consultant
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Qualification: B.E, B-Tech
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Experience: 4.5-8 Years
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Skills: Program Management
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No. of positions: 1
Job description:
Provide project leadership and delivering solutions to customers.
Maintain project schedules and reports to Integration Lead, team leads and manager.
Works closely with project team members to organize project tasks to be carried out as part of analysis and development and ensures they are completed within project timelines.
Reviews project plans daily, prepares and submits status reports, monitors project deliverables, and communicates to management any issues that may impact the team s delivery.
Collaborates with project teams and various internal stakeholder groups on an ongoing basis to ensure projects are delivered on time, within budget, adhere to high quality standards, and meet customer expectations.
Works with project team to identify and assess project risks and issues.
Takes a disciplined approach to managing project issues and risks.
Solicits feedback and guidance of Optum s standard methodologies, tools, and best practices from team leads, project managers, leadership, and project team members.
Accountable for seeking learning opportunities to continuously develop professional/technical knowledge which will be useful in current position and/or career aspirations.
Responsible for relationship management with key business partner contacts and project team.
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
- To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations orL3 level support and doing incident and problem management
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.