Job description:

Win

Under supervision of Regional Field Service Manager install configure, service, maintain information technology systems and applications. Maintain a daily IMAC, Incident, and Refresh resolution rate of 5+ tickets per day. It is a onsite type role that does require strong people and communication skills along with a solid background of Workstation support.

Minimum 3 years work experience. The Individual must be able to work alone and within a team. The ability to followed defined processes and carry out various Operational type task. Strong ability to troubleshoot and isolate Level 2 type issues that are related to either Hardware or Software environments.

Advanced Experience in Windows Operating Systems. Candidate should also have a knowledge of all MAC related Hardware and Software type issues. Experience in Active Directory and Jamf all is also a plus.

Roles and Responsibilities:
Imaging of Windows Devices to latest version
Provide 2nd Level Support
Unboxing and packing of equipment To/ From Remote locations
Must be able to follow schedules and perform administrative type tasks
IMAC
Perform Hardware and Software Installations
Smart Hands Activities
Provide remote support for users traveling or at home.
Endpoint Encryption Troubleshooting McAfee
Ability to work in Active Directory
Provide asset information within ticketing system to ensure an accurate asset database
Perform refresh of end user devices in alignment with refresh schedules
Assist with inventory activities as required weekly and monthly
Ensure local Inventory is up to date and correct
Maintain an incident/IMAC resolution/closure rate of 5+ tickets per day
Ability to work within Service Now
Strong ability to interact with Customers
Proper Documentation of End User Issues within Service Now
Backup and Restoration of End User Data


Mac

Under supervision of Regional Field Service Manager install configure, service, maintain information technology systems and applications on a Mac Device. Maintain a daily IMAC, Incident, and Refresh resolution rate of 5+ tickets per day. It is a onsite type role that does require strong people and communication skills along with a solid background of Mac workstation support.

Minimum 3 years work experience. The Individual must be able to work alone and within a team. The ability to follow defined processes and carry out various Operational type task. Strong ability to troubleshoot and isolate Level 2 type issues that are related to either Mac Hardware or Software environments.

Advanced Experience in MAC Operating systems. Candidate should also have a knowledge of all Windows related Hardware and Software type issues. Strong Experience in JAMF is preferred.

Minimum 3 years work experience.

Roles and Responsibilities:
Setup and configuration of all MAC OS systems
Knowledge in Zero Touch Deployment for MAC s
Provide 2nd Level Software Support on a Mac
Knowledge of JAMF
Experience with JAMF self-service management and command line
Imaging and reimaging of MAC s Laptops to latest OS Version
Diagnosing and Troubleshooting MAC related OS and Hardware problems
IMAC
Perform Software Installations on all apple devices
Smart Hands Activities
Provide remote support for users traveling or at home.
Provide VPN support on Mac devices
Provide accurate asset information within ticketing system to ensure an accurate asset database
Perform refresh of end user devices in alignment with refresh schedules
Assist with Mac inventory activities as required weekly and monthly
Proper Documentation of End User Issues within Service Now
Backup and Restoration of End User Data
Create, modify, and maintain MAC processes and policies
Maintain an incident/IMAC resol