Job description:

Splunk-L3

Experience in both On-Prem & SaaSdesign, implementation, and support of Splunk (Indexers, Forwarders, Search-Heads Setup etc)
Experience with implementing and administering Splunk
Hands on multi-site cluster and all Splunk components.
Hands all sorts of log onboardings techniques in Splunk like ( Monitoring, DB connect, HEC, Syslog & Rest API) for ITSI
Analysis.
Support large-scale deployments with data feeds from multiple tier deployment on premise data centers.
Develop reliable, efficient queries that will feed custom alerts, Dashboards, Macros and all kind of knowledge objects
Develop new Splunk Heavy Forwarders based on requirements by following standard procedure.
Expertise in data onboarding flow Inputs(inputs.conf), Parsing(Props & transforms), Indexing (indexes.conf) and Searching (Props & transforms)
Expertise in data summary creations (Summary Index, Report acceleration and Data model acceleration), extensively used most of knowledge objects & components in splunk, implemented best practices in platform.
Fluent with Linux OS, including knowledge of applications such as rsyslog / syslogng / net-snmp
Understand logging methods such as syslog / SNMP
Knowledge on scripts (python, JavaScript, etc.) as needed in support of data collection or integration
Hands on AWS platforms ( Needs to create EC2 instance and integrate all type (cloud watch, description, kinesis) of logs into Splunk)

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations orL3 level support and doing incident and problem management
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.