Job description:

The key areas of expertise of Extensive support for DC Operation support
Expertise in L2/L3 IP protocols i.e. HSRP, OSPF, BGP, MPLS and VRF
Should have expertise in understanding of the multi-vendor/technology environment specialized in Viptela SD-WAN, Cisco SD-Access, Cisco DNA and Cisco ISE
Should have deep knowledge of configuration and troubleshooting of IP protocols and hardware platform.
Good understanding of Data Center infrastructure and Branch/Headquarter connectivity
Expertise knowledge of Routing and switching.
Troubleshooting expert of network related issues, Sound understanding of troubleshooting tools like Wireshark and can-do packet analysis
Need expertise in deployment SD-WAN & SD-Access
Interaction with Customer and Understanding customer network and Services Delivery requirement is must.
Handling Deployment, Implementation, Preparing High level Design, Low Level Design
Preparation of Solution document and Network impact report.
Candidates with deployment/operation experience Data center environment having advantage.
Involving in Client interaction on regular basis to understand the Business of the Client, doing coordination, and direction of work.
Providing consultation on designing part from Network perspective with SD-WAN, SD-Access
Good knowledge of Software-Defined Access in the Cisco-powered Enterprise Campus network. SDAFND
Should be flexible to support 24/7
Should have knowledge of Vulnerability Management, Lifecycle Management
Providing break fix for ongoing issues with P1 and critical Incidents.
CCNP- ENCOR Certified or CCIE Enterprise Infrastructure
Good to have Cisco ENSDENG certification

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.