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Consultant
Job Description
Consultant
Job Summary
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Location: New Jersey
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Project role: Consultant
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: CA Service Virtualization
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No. of positions: 1
Job description:
Should have prior experience in
Core Environment Creation
Infrastructure
EC2 servers (application servers)
PaaS file share
VPC/Ports etc.
Virtualization (AWS AppStream)
Software installation
Database (SQL Server)
Windows OS
Runtime libraries
Endur Installation
DB (RDS-SQL Server)
Spread server
Application services
File Share Configuration including directory structure.
Install Endur on Virtualization (AppStream/Citrix) client software (Incl GUI)
Client software to be installed on VDI for all the developers.
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
- To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations orL3 level support and doing incident and problem management
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives.
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.