Job description:

Job Description -
Candidate should be extremely good at IBM WebSphere MQ Administrator with minimum of 7-8 years of experience.
Candidate must know skills on IBM MQ Clustering , Installations , Distribution queuing and new setup.
Candidate must be good using MQ with Linux , Windows and have expertise in scripting.
Candidate should have administration experience on IIB experience who can able to do configuration changes , deployments and Broker setup.
Good hands on expertise on Problem management , change management , Incident management is must.
Hands-on expertise on setting up SSL, certificate/key management
Experience with installing, patching, upgrading, administering, scripting, and maintaining/troubleshooting on both MQ & IIB.
Should be having expertise in working through Agile Methodology.
Candidate having Certification on MQ , IB , ACE will be preferred.
Ability to work independently and as part of a team.
Need hands on experience to tune the AKS cluster environment
Need to have knowledge into scripting knowledge
Should have working knowledge on monitoring tools like Grafana, Kibana
Must have knowledge to deploy Kubernetes application into AKS (Azuere Kubernetes Services)

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.