Job Description
Consultant
Job Summary
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Location: Noida
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Project role: Consultant
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: Azure OpenAI
- Secondary Skills:
- Gen AI
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No. of positions: 1
Job description:
We are looking for a resource who has combination of the below skills . He/She should be an expert in the below- Azure AI & Open AI Services- .NET core with AI modules- GenAI - LLM / SLM- Prompt engineering- Power Platform Dataverse
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
- To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations /L3 level support and doing incident & problem management
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.