Job description:

Responsibilities Manage and Maintain Windows Infrastructure in On-premises locations and Public Cloud
Manage and Maintain VMware vSphere Virtualization, vROPS, VCF Environment
Manage and Maintain HyperConverged VxRail and Nutanix
Manage and Maintain Windows SQL and File Server Cluster
Manage and Maintain DNS, DHCP services on Windows Server environment.
Manage Hardware Related issues and coordinate with Third Party and OEMs
Applying patches/upgrades to maintain security level using SCCM
Ensure maximum uptime according to the SLA
Update Server checklist & Inventory
Understanding of Multi-geo support environment
Skill Requirements Installing, configuring and maintaining Windows OpreatingSystem
Hands on experience for VMware SDDC, vSAN, vROPS, VCF
Hands on experience for HyperConverged Solution VxRail, Nutanix
Strong in File and Print Server Management
Patch administration and deployment
Fine-tune the Windows Operating system for optimal performance
Troubleshooting Clusters and related issues in a SAN environment
Should have good knowledge & troubleshooting skills on MS Clusters
In-Depth knowledge of Dns/DHCP servers
Troubleshooting Hardware and Operating system related issue
Should have worked with OEM hardware (DELL/Cisco/HP/IBM/Chassis), & remote connectivity tools
Should have worked on Azure Iaas Infra
Scripting skills - batch, PowerShell, etc.
Should have worked with more than one patching Tool (WSUS & SCCM/Big Fix) & antivirus tools
Soft Skills Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Should have a great customer handling skills
Able to handle unforeseen situations
High level of acceptance
Can drive HCL s value and its methodology
Years of Experience 3+
Certification Requirement MSCE/VMware Certified & Cloud Certified as an Added advantage
Education Requirement Bachelors degree required, masters degree preferred

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.