Job description:

Technical Experience: Strong knowledge in troubleshooting of XenApp and Xendesktop Have knowledge Citrix upgrade and farm migration Good Understanding on Citrix XenApp 6.5 and 7.x &Citrix Xendesktop 5, 7.x Troubleshooting VDI and VDA related issue Good hands on with publishing applications in XenApp environment Worked on VDA installation Knowledge of App Layering Citrix Patch Management and policies configuration Knowledge on Citrix license & RDS License concepts. Knowledge on Citrix Provisioning Services. Good knowledge in different Citrix technologies like XenApp, Xendesktop, Understanding the difference between Access Gateway, NetScaler, Secure Gateway Hands on Experiences on Web interface, Store Front, Studio and Delivery console Hands on with PowerShell Commands to work on XenApp reporting and Troubleshooting. Basic understanding on Microsoft SQL Server, IIS, AD & Citrix Policy Management. Basic understanding on AD/DNS/DHCP ITIL Knowledge (Incident /Problem /Change Management) Good troubleshooting skills in Citrix printers, profiles, resource manager's thresholds, installation manager, Citrix Farm ConfigurationTechnical Skills: Strong Analytical and troubleshooting skills. Troubleshooting complex and business critical issues Knowledge on DR activities. Demonstrated knowledge with Data Center Services. Knowledge on Application deployments. Creating best practice documents, known error records, knowledgebase articles etc. Work on Service Improvement Plan and Innovations Next Gen technology research and knowledge sharing. Knowledge and understanding of Citrix security patch or Cumulative updates. Good understanding on Installing, upgrading, configuring of required Citrix products Coordinates implementation of new installations, designs, and migrations for technology solutionsBehavioral Skills: Effective interpersonal, team building and communication skills Should be a good team player Good verbal and written communications and presentation skills Demonstrate an aptitude for adaptation of new technologies and solutions

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.