Job description:

Resource should have thorough understanding of Citrix Xenapp onprem as well as Citrix cloud environment. The resource should also have a good understanding of the Citrix PVS environment.

• To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
• To ensure positive customer feedback and satisfaction thorugh active participation in customer meetings to understand any issues faced
• To validate Change Order Implementation Plan and Human Error Compliance and participate in Capacity planning
• To perform value addition activities (such as mentoring administratorsorteam members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as and when required.
• To ensure on-time resolution and quality compliance of escalated ticketsorincident as per the agreed SLA