Job description:

Oracle Level DBA\\r\\nSkills Requirement\\r\\nMandatory skills - Oracle Server administration required skills\\r\\n Good experience with Oracle production support and monitoring in Linux environment.\\r\\n Familiarity with system monitoring using OEM.\\r\\n Experience with latest version of Oracle preferable (19c)\\r\\n Experience with production code migrations and change control.\\r\\n Good troubleshooting and issues resolution skills.\\r\\n Good knowledge of Oracle internals, performance & tuning, clustering, partitioning.\\r\\n Good knowledge of SQL and PL/SQL.\\r\\n Experience with Oracle data guard and standby environments.\\r\\n Good experience with Oracle backup and recovery process using RMAN.\\r\\n Good team player. Willing to take active participation in project works.\\r\\n Experience with Oracle RAC \\r\\n Familiar with PeopleSoft application (advantage)\\r\\n Willing to get cross-trained in other database technologies like MS SQL Server and MySQL and cloud RDS support.\\r\\n Familiarity with monitoring tools OEM and Zabbix.\\r\\n Familiarity with Service-Now\\r\\n Automation skills Unix Shell Scripting and python is a good to have..\\r\\n ITIL v3 trained/certified.\\r\\n Excellent Communication skills both written and verbal\\r\\n\\r\\nGood to have skills\\r\\n MSSQL/MySQL / PostgreSQL /Cloud RDS support.\\r\\n ITIL v3 Foundation Certified\\r\\n Oracle DBA certification\\r\\n\\r\\nHigh Level Role Responsibilities and Interpersonal skills needed for this role\\r\\n Ability to think about a problem, identify what we have and implement solutions to solve the problem independently\\r\\n Work with onsite client team / Application owners in US / UK.\\r\\n Should be flexible to work in 24/7 shifts, Night and Weekend shifts.\\r\\n Excellent Communication skills both written and verbal\\r\\n Ability to think in and out of the box.\\r\\n Self-motivated, conscientious, dedicated individual who works equally well independently or as a member of a team\\r\\n Must be willing to take responsibility and ownership instead of waiting to be assigned work\\r\\n Must be willing to participate in follow the sun support for MSSQL, Cloud technologies \\r\\n Enable and support the team in resolving day-to-day production issues, application upgrades and patches, performance analysis, disaster recovery implementation, capacity planning and other activities as may be necessary. \\r\\n Work on Change implementations during UK, US business hours & weekends as per change management process\\r\\n Available on call to drive major incident / outage resolutions.\\r\\n Documentation & Operational performance reporting\\r\\n Own Service Improvements\\r\\n Documentation\\r\\n Drive compliance to client and organization processes and policies\\r\\n Ensure Quality of deliverables\\r\\n\\r\\n\\r\\nEducation & Experience Requirements\\r\\n\\r\\n Education - Bachelor or higher degree.\\r\\n Willing to work in 24/7 shit rotation\\r\\n 5-8 years experience in working in IT services organization.\\r\\n At least 4+ years of Oracle DBA experience in production support and monitoring in Linux environment.\\r\\n At least 3 years experience working in an environment where ITIL processes are implemented\\r\\n At least 3 years experience in working with UK / US clients.\\r\\n Excellent Documentations skills in MS SharePoint 2010 /2013/ 2016 / confluenc\\r\\n

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call es