Job Description
Associate consultant
Job Summary
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Location: Chennai
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Project role: Associate consultant
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Qualification: B-Tech
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Experience: 4.5-8 Years
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Skills: Ansible
- Secondary Skills:
- Azure Devops
- Cloud Automation
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No. of positions: 1
Job description:
JD for Ansible Developer- Tools: Terraform, Ansible, Docker, Kubernetes, GIT, PowerShell Script, Shell Script, Python, Certifications: Azure Administrator, Azure Security Engineer Competencies: PowerShell Script Automation | Azure Patching | Application Support | Production support | DevOps | Cloud Migration. Experience L2- 5-7 YoE and Experience working with Azure DevOps
- To adhere to quality standards, regulatory requirements and company policies
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
- To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
- To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on call escalations /L3 level support and doing incident & problem management
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.