Associate consultant with Cloud Services-Platform Engineering-ITSM Platform in Chennai

Job Description

JD Attached

To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders
To ensure positive customer feedback & satisfaction thorugh active participation in customer meetings to understand any issues faced
To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning
To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.
To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA

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