Job description:

Job Description-ServiceNow and Co-pilot DeveloperWe are seeking a talented ServiceNow Developer to join our team. As a ServiceNow Developer, your responsibilities will include developing, configuring and customizing the platform according to business requirements. We are seeking a ServiceNow Developer who has extensive experience and an enthusiasm for delivering top-notch software solutions. The ideal candidate should possess both independent and collaborative working abilities.Roles and Responsibilities Developing, configuring, and customizing the ServiceNow platform to fit business requirements. Collaborating with cross-functional teams to identify and prioritize business requirements Writing clean, efficient, and maintainable code requires expertise to achieve. Code reviews and quality control checks should be undertaken as part of every project to guarantee maximum efficiency and productivity. Debugging and fixing technical problems Producing and running test cases to guarantee software quality. Documenting code and application functionality Staying abreast of emerging trends and technologies in ServiceNow development ensures your success.Requirements & Skills Graduation/Post-Graduation in Computer Science, Engineering, or a related field is necessary. Proficiency with ServiceNow development, such as scripting, workflows, and integrations. Experience with software development methodologies such as Agile or Waterfall is desirable. Gain familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes. Proven problem-solving and analytical abilities Excellent communication and collaboration skills Capability to work both independently and collaboratively.Experience L3- 10+ YoE and Experience working with Azure DevOps L2- 5-7 YoE and Experience working with Azure DevOps

• To adhere to quality standards, regulatory requirements and company policies
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• To provide support for on call escalations /L3 level support and doing incident & problem management
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.