Assistant manager with Project Management Skills (APPS)-Project Management-Incident Management in Chennai

Job Description

Requirement: Incident Management
Domain: IT Process Engineering
Sub-Domain: Incident Management

To provide support for on call escalations and doing root cause analysis of given issue
To independently resolve tickets within agreed SLA of ticket volume and time
To adhere to quality standards, regulatory requirements and company policies
Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

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