Job description:

Coordination Specialist ( ATM Support + Mass Printing + Dispatch Support )
Responsibilities:
Liaise and coordinate with internal HCL teams, external vendors, and customer teams to meet project objectives.
Process mass print and scan requests, coordinate with the vendor for ATM and other FSO dispatch support.
Coordinate with the client understand any system break down, understand the support required and coordinate with the vendor ( ATM, MASS Print or FSO )
The primary job would be to ensure all ATM related issues are addressed with the help of the vendor and tickets are recorded and accounted for.
Ensure the ATM support resource is reaching out to the locations on time and all issues are address ( software or hardware ) with in the SLA.
Manage mass printing and payment processing scan requests on a weekly/monthly basis.
Handle DFS share migrations from one location to another, including migrations from on-premises to Azure.
Manage Azure file shares.
Set folder and access permissions on DFS shares.
Deploy permissions and access through Active Directory groups.
Monitor file system permissions and optimize the setup.
Manage file replication services.
Create, delete, and manage printer and scanning queues.
Handle and maintain the printer repository.
Optimize and clean up server drives related to file shares and DFS shares.
Configure, monitor, and set up alerting systems.
Analyze and solve permission issues, as well as issues related to DFS

Requirements:
Minimum 2 years of relevant experience ( FSO, Coordination work with vendor, ATM support or Mas Print support )
The primary role would ATM support ( Coordinating with the vendor )
Within in 6 months the candidate would get cross trained on Mass Printing support and FSO dispatch support. Candidate would work as a back for secondary work stream if the primary person is on leave or will provide the shift coverage.
Knowledge of DFS share migrations and handling Azure file shares.
Familiarity with setting folder and access permissions on DFS shares and deploying permissions through Active Directory groups.
Ability to monitor file system permissions and optimize setups.
Experience managing file replication services.
Proficiency in creating, deleting, and managing printer and scanning queues.
Familiarity with printer repository management and server drive optimization.
Understanding of AD, DNS, DHCP, and command-line utilities.
ITIL foundation certification or strong understanding of ITIL practices.
Excellent voice and communication skills.
Strong problem-solving skills and ability to analyze permission issues and DFSrelated problem



What we offer:
Competitive salary and performance bonuses Social benefits package Additional health insurance Hybrid model of working Referral bonus Learning hub Team buildings and company events Career growt

• To adhere to quality standards (voice and accent , Tech Monitoring), regulatory requirements and company policies.
• To ensure positive customer experience and CSAT through First Call Resolution and minimum average handling time ( AHT), rejected resolutions / Reopen Cases.
• To maintain high login Efficiency (Availability) for customers.
• To provide level 1 remote desktop support to resolve tickets /provide hardware / software / network problem diagnosis / resolution via telephone/email/chat within agreed SLA of ticket volume and time.
• To update worklogs and follow shift/ escalation process to escalate complex problem to appropriate support specialists/route problems to 2nd and 3rd level IT support staff as the case be.
• Work on value adding activities such Knowledge base update & self development.