Job description:

Job Summary

The ORDER PROCESSING ANALYST is responsible for the creation and status updates of all system tickets and orders to fulfill Client’s deliverables. The Order Processing Analyst will manually record and log information between client’s call tracking system and HCLTech’s call tracking system.


Main Responsibilities:

• Review Shipping Report from previous night and update tickets in the Client’s tracking system as needed;
  
• Review Receiving Report from current day and update Client’s tracking system as needed;
  
• Review Frustrated Freight Report from current day and create escalation AR’s as needed;
  
• Review Delay Reasons Report and update Client’s tracking system according;
  
• Run pre-defined queries in the Client’s tracking system for new assigned tickets to HCTech L and create AR’s and orders in HCLTech’s ticketing system as needed;
  
• Perform Quality Check of newly created orders in tracking system;
  
• Generate return labels in the carrier’s system;
  
• Assist Logistics team with shipping and/or receiving tasks, when required;
  
• Assist Hardware team with laptop build tasks, when required;
  
• Assist Closeout team with CD burning tasks, when required.
  
  
  Job Requirements:
  
  
• Good English written and verbal communication skills;
  
• High School Diploma;
  
• Basic understanding of computers and standard applications (MS Excel, MS Outlook and MS Word);
  
• Availability to work Monday-Friday, day and US shifts;
  
• Data entry experience preferred;
  
• Detail orientation;
  
• Productivity and Quality of work.
  
  
  What we offer:
  
  
• Opportunity for career progression
  
• Professional on-boarding and on-going trainings
  
• Competitive salary and performance bonuses
  
• Social benefits package
  
• Young and vibrant team environment
  
  Are you willing to build up your career with us? - We’ll be happy to receive your resume in English!
  
  *Your personal data is secure with us.
  ** Only candidates selected for interview will be contacted
  
  HCL Tech provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by state or local laws.