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Administrator
Job Description
Administrator
Job Summary
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Location: Sofia
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Project role: Administrator
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: EMS Platform
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No. of positions: 1
Job description:
Essential 5+ year s experience in SPLUNK core/ITSI implementation preferably in service provider network with strong UNIX/Windows knowledge. Should possess strong scripting knowledge in PERL, Shell/VB, Python etc. Should have experience in Integrations with other tools. Should have strong understanding of Splunk development, Implementation Administration Should have worked on various monitoring Solution (Storage, backup, server, Network, APM, etc.) Should have been part of the team in High Availability configuration in complex environment. Experience with REST and web services interfaces, XML, JSON Integration with Monitoring like SCOM, CAUIM, Solarwind with Splunk ITSI Experience in Splunk Dashboard development.Plus Experience in working as a part of a team involved in the implementation of SPLUNK for big Global customer. Should be a fast learner of various other tools and integrate where possible. Should possess good communication and interpersonal skills Out of the Box Thinker with technical Savoir-faire
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few