-
›
- Careers ›
- Careers in America ›
-
Administrator
Job Description
Administrator
Job Summary
-
Location: Massachusetts
-
Project role: Administrator
-
Qualification: B-Tech
-
Experience: 2.5-5 Years
-
Skills: Desk Side Services
-
No. of positions: 1
Job description:
Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment.
Safely move equipment point to point using wheeled carts and vehicles.
Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.
Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.
Ability to use remote desktop connectivity applications
Working knowledge of imaging utilities such as Ghost, SCCM, etc
Delivery and setup of PC equipment to end-users.
Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.
Ability to provision wireless devices.(E.g. Blackberry, Android, and iPhone)
Demonstrated proficiency in Microsoft OS and Microsoft application.
Demonstrated proficiency for installation of desktop software.
Working knowledge of Microsoft Active Directory and GPO
Strong customer service skills.
Strong troubleshooting skills.
Significant, demonstrated experience with Microsoft Windows operating systems
o Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
o Servers: 2012, 2008 r2, 2008, 2003, 2000
Functionally capable with Apple OS X
Advanced troubleshooting skills with hard drive encryption software
Advanced level skills in the Microsoft Office Suite:
o Word, Excel, PowerPoint, Outlook configuration issues with Exchange
Strong client-side remote access troubleshooting skills
Demonstrate strong skills supporting printers in an enterprise environment
Advanced knowledge of client-side management tools Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).
Demonstrate proficiency in using applications in the Micron environment MTGroups, BMC Remedy, Projects, Processes, etc.
Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools.
Strong software installation and support skills.
Disciplined, systematic problem solving skills required.
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Disclaimer
HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcl.com for investigation.