Job description:

Configuring/Troubleshooting Network Security - IPSec VPN, AAA Architecture, TACACS+, RADIUS Support Data Center Architecture Network, Server, Storage Configuration & troubleshooting experience on Cisco Nexus 7000/5000/2000 Series of switches required Configuring/Troubleshooting Cisco IOS Software Configuring/Troubleshooting of WAN Acceleration/optimization Cisco WAAS or Riverbed Configuring/Troubleshooting of Application Load balancers F5 Big-IP LTM/GTM Excellent network troubleshooting skills. Must be able to quickly identify and resolve network related issues in smallest possible time. CCNP/CCIE Certification Required.

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases