Job description:

JD for Windows
Roles and responsibilities
Provide administration of servers in a virtualized server environment using VMware and or Hyper-V management tools
Provide administration of Windows Server 2008 and 2012 in a virtualized server environment, i.e. Microsoft Azure or Amazon AWS
Provide implementation and administration of DNS and associated networking services
Effectively monitor Windows Servers using advanced built-in features as well as 3rd party tools
Troubleshoot server system problems, utilizing available tools and working in coordination with other internal groups and vendor provided technical support resources
Troubleshoot networking issues related to routing, firewalls, and DMZ architecture
Work with other unit members to monitor and ensure compliance with corporate security policies.
Use a systematic, disciplined, and analytical approach to problem solving
Document complex system configurations, processes, and procedures

Experience :
L2 2-5 yrs exp
L3 5+ yrs exp
Certifications:
MCSE and MCSA
Experience in cloud platform, AWS and Azure preferred

• To provide support for on call escalations and doing root cause analysis of given issue
• To independently resolve tickets within agreed SLA of ticket volume and time
• To adhere to quality standards, regulatory requirements and company policies
• Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
• To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases