Job description:

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.

HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here.

Role definition

We are seeking a highly skilled and experienced Data Center Onsite Network Break-Fix Technician to join our dynamic team. The ideal candidate will mount and install racks, patch panels, fiber optic and hardware. Install grounding for racks, equipment and cable as required. continuity test horizontal and riser cable; use of volt-ohmmeter; troubleshoot opens, crosses, shorts, and transpose pairs on horizontal and riser cable; use a tone set.

Responsibilities:

• Physically troubleshoot various network components in network infrastructure
• This position is part of a 24x7 onsite operations team, which means that the position will require shift work (Roster will be provided in advance)
• including routers, switches, console servers, and optical transport equipment.
• Provide onsite network support and expertise for all teams on the local data center,

and act as a liaison for remote networking teams.

• Physical, hands-on replacement of optics, line cards, supervisor cards, and chassis hardware.
• Troubleshooting network link, device, and configuration issues, isolating the problem,

and fixing the problem.

• Creating new RMA requests through OEM vendors for both replacement devices, as

well as obtaining technical assistance when troubleshooting devices.

• Tracking, maintaining, and updating asset inventory of defective and replacement parts.
• Tracing and isolating cables through patch panels.
• Testing and cleaning fiber optic cables and optical interfaces.
• Schedule and perform network maintenance, repair, and upgrade tasks as needed
• while minimizing the impact on the production network
• Use internal automation software, tools, and scripts to configure, monitor, and repair

network equipment.

• Working with cross functional teams, including facilities, cabling, and server teams.
• Perform queue management for alarms, tasks, and incidents and participate in ongoing

deployment projects.

• Strong working knowledge of Linux OS, CLI navigation, JUNOS, Cisco IOS, and bash.
• Physical audits of inventory and updating asset inventory database.
• The job requires significant time standing, walking, bending, and lifting.

Skills:

• Experience with Juniper Enterprise, Cisco, and Service Provider network hardware platforms and architectures, including data center switching platforms.
• Strong working knowledge of routing and switching technologies and protocols.
• Demonstrated ability to analyze complex situations and utilize troubleshooting skills, systems, tools, and creative problem-solving abilities under pressure.

Benefits

• A supportive, diverse, and global team with a brilliant culture.
• Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
• Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
• Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
• To know more about us visit – www.hcltech.com