Job Description
Administrator
Job Summary
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Location: Sofia
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Project role: Administrator
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Qualification: B-Tech
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Experience: 2.5-5 Years
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Skills: MESSAGING SERVICES
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No. of positions: 1
Job description:
Strong understanding and experience with MS Exchange 2016/Online in an enterprise environment including backup and restore procedures. Experience on Configuring and Administration of High Availability environment for Exchange Services Patch and configuration management of MS Exchange. Clear understanding of disaster recovery concepts. Clear understanding of mail gateway configuration and concepts. Good knowledge on Auto discover / Outlook connectivity / OWA / ActiveSync / Mailbox Store / MRM / Public folders / EWS / Free-Busy / Mail routing / SMTP relay / Recipient configuration / e- discovery/Discovery Should have knowledge about DAG, CAS, OWA, RPC/HTTPS, and Active Synch Configuration, DNS, Message Trace Tools, MX and SPF Records, Block Lists, SPAM, Email Filtering and Virus Protection. Configuration of Exchange Policies & Transport rules. Should have the knowledge of capacity planning. Experience with managing Multi-Site distributed environment. Extensive knowledge with Outlook, including 2007/2010/2013. Administration, support, maintenance and monitoring of the MS Exchange 2013/2016/Exchange Online infrastructure. Administration of mailboxes and user accounts, Public Folder creation, replication and rights assignments. Good understanding of Active Directory, Group Policies, DNS & DHCP.
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few