Job Description
Administrator
Job Summary
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Location: Bucharest
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Project role: Administrator
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Qualification: B Tech
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Experience: 2.5-5 Years
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Skills: SAP BASIS
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No. of positions: 1
Job description:
MUST HAVE:\\r\\nTechnical Skills\\r\\n1. Strong knowledge of IT Service Management, SAP Basis and SAP Applications \\r\\n2. Hands-on experience with SAP Basis activities, SAP release version upgrades and infrastructure updates for cloud customers \\r\\n3. Working experience with SAP HEC, SAP S/4HANA or any other cloud solution. \\r\\n4. Hands-on experience with infrastructure operations, network, interfaces and Load Balancer topics\\r\\n5. Strong technical troubleshooting skills with the ability to form the big picture quickly before surmising a path to a solution\\r\\nSoft Skills\\r\\n1. Excellent customer focus / Networking / Relationship Building /Results-driven / Self-organized / Decision making\\r\\n2. Excellent communication skills (written and verbal)\\r\\n3. Understanding of escalation handling and procedures with customers while proactively working with internal teams towards arriving at a resolution\\r\\n4. Experience in working with cross-cultural and cross-functional teams or individuals\\r\\n5. Proficiency in English (Written and verbal), additional (local) languages are a plus/on top. E.g. Asian (Chinese, Korean and Japanese), European (German, French, Italian, Turkish, Portuguese, Russian) languages.\\r\\n\\r\\nGOOD TO HAVE:\\r\\nTechnical Skills\\r\\n1. Cloud architecture and IT technical infrastructure know-how\\r\\n2. Knowledge of/certification in one of Azure, AWS or GCP fundamentals\\r\\n3. Experience with Migration, Upgrade projects esp. on S/4H Cloud.\\r\\n4. Knowledge of Project Management Fundamentals, ITIL, Lean Fundamentals is a plus\\r\\n\\r\\n
- To provide support for on call escalations and doing root cause analysis of given issue
- To independently resolve tickets within agreed SLA of ticket volume and time
- To adhere to quality standards, regulatory requirements and company policies
- Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts
- To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
Why Join Us:
At HCL Technologies, we promise many varied opportunities for you to learn, along with the potential to do innovative, interesting work, and to fast track your career. You will have access to the Global clients and team from some of the most experienced leaders in the tech industry who will enable you to get on the fast track to a rewarding tech career. HCL Technologies offers the leadership, flexibility, and people-friendly work culture to enrich the life of an employee and of those around them - to find greater stability, purpose, and growth both personally and professionally.
We encourage our people to try things differently, provide them with the freedom to explore, opportunities to grown, and experiment while offering intensive training and on-the-job coaching opportunities. Our people take pride in their enthusiasm and commitment to go beyond. And we celebrate this collective pride. Below are few of the benefits and perks:
- Global careers and mobility
- A flexible (remote) working environment with work-life balance
- Great opportunities to make the role your own, upskill yourself and get involved with exciting projects
- Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Sparks – Engagement Champion to name a few