Smart integrated operations
Smart Integrated Operations (SIO), by IoT WoRKSTM, provides customers hassle-free and reliable operations at scale for managing diverse IT operations, AI ops, devices, field businesses, and network needs of enterprises by delivering cost efficiency in the context of IoT solutions deployed in the customers’ environment. Its proactive approach, driven by end-to-end real-time visibility eliminates inefficiencies by leveraging people, processes, and technology to bridge the skill gap through IT/OT convergence. The SIO is a rapidly scalable solution, which can manage millions of endpoints and helps manufacturers unlock new revenues around smart, connected products by utilizing digitization to engage customers and drive seamless user experience.
Connected products and plants
How can SIO help Aftermarkets?
Extending a complete array of aftermarkets services, unlocking increasing value, and delivering powerful service outcomes around connected products are critical for OEMs as they focus on delivering productivity and uptimes-based SLA to the customers, since:
- Customers are shifting from CAPEX to OPEX-driven business models built around connected products and aftermarket services
- IoT-led product performance insights are becoming real-time – resulting in increased customer expectations
- Improving reliability and visibility into end-to-end aftermarket operations is now critical
How can SIO help Plants?
As we find ourselves right in the middle of Industry 4.0, IT and OT can no longer afford to exist in silos – the impact of IT/OT convergence in industrial manufacturing is staggering and needs to account for the following factors:
- Improved performance, increased productivity, reduced costs and enhanced agility – make a compelling case for bridging the gap between IT and OT technologies
- A lack of industry standards, disparate development of IT and OT technologies continue to make it challenging to achieve true IT/OT convergence
Driver and challenges for aftermarkets
Service revenue margins are 2.5x more significant than new product/equipment revenue margins
The emphasis on digital technologies and connected products has increased 7x in the last 10 years
Adopting AI models, Extended Reality (XR) technologies, and connected products at scale are mainstream
The shift to a focus on service outcomes from product-centric business models is transforming customer relationships
Despite digitization, the customers are at varied IoT-adoption levels—a one-size-fits-all approach will not work
Skilled talent shortages, faced by manufacturers, make it difficult for them to offer high-quality services outcomes
As the customers increase their footprints in aftermarket services, the manufacturers must collaborate to improve overall service outcomes and unlock value
Lack of centralized real-time view of services around products leads to inaccurate monitoring of asset health, usages—causing higher downtimes, lower customer satisfaction
Key highlights: SIO for Aftermarkets
Achieve end-to-end operational visibility, driven by IoT-led insights
Features
Unified asset health dashboard
Delivering critical insights into asset health and powering proactive services and support
Integration with inventory management
Ensuring effective management of spare parts inventory, unhindered operations, and rapid service turnaround times
Round-the-clock helpdesk
Industry-specific 24x7 helpdesk support through AI models
Real-time monitoring
Ensuring effective and accurate equipment fleet supervision
SLA tracking
Customer and contract-based SLA tracking and reporting functionalities
Cognitive maintenance
Utilizing predictive and prescriptive insights to drive intelligent maintenance and repair operations
Benefits
Realize high RoI
Utilize shared services and tools, leverage AI ops, and experience high first-time-to-fix success rates
Improve reliability
Gain better visibility of operations, minimize downtimes, prevent revenue losses, and quicken times for first response
Improve user experience
Leverage centralized monitoring hub for seamless monitoring and management, leveraging autonomous operational environment and AI ops-enabled helpdesk
Transform customer experience
Deliver seamless customer experience via proactive service models and pay-per-use contracts
Why HCLTech?
Real Accounts Of Real IoT Business Transformation At Work
DDX
Accelerator for device
IoTization
Pangea
Data Analytics
platform
IDEA Gateway
Reference design for an intelligent device
Platform Acceleration Suite
Build next generation cloud services
Leader
Global IoT Services Wave for Connected Business Operations, Q4 2018
Forrester
Leader
ISG Research Quadrant for IoT in Healthcare, US Market 2018
ISG
Leader
ISG Research Quadrant for IoT in Connected Cars, US Market 2018
ISG
Leader
ISG Research Quadrant for Overall IoT Services, US Market 2018
ISG
Winner’s circle
HfS Blueprint Guide: Industry 4.0 Services, 2017
HfS
Leader
IoT Services Peak MatrixTM assessment, 2017
Everest
Leader
Zinnov Zones, IoT Technology Services, 2016
Zinnov
Resources
Explore Our IoT Capabilities And Discover New Business Insights
