Transforming Customer Interactions
Achieve consistently meaningful customer engagements leading to business sustainability in the digital age.
HCLTech’s customizable dashboards offer improved operations visibility. They also provide easy access to data, touchpoints and preferred communication channels, significantly reducing costs and improving productivity. Additional features like self-service portals enable customers to solve queries without needing a customer helpdesk.
Meet Evolving Demands with Our Solutions
Explore a new breed of channels and customer relationship management (CRM) offerings that align with the financial industry and its specific needs.
CRM transformation
Improve team collaboration and decrease operational costs with a well-designed CRM framework. HCLTech's FinEdge™ banking CRM solution is built on Microsoft Dynamics 365, SharePoint and other Microsoft products that unite sales, marketing, customer service and advisory functions, enabling banks to deliver a superior customer experience and drive stronger business growth.
Assisted channel transformation
Leverage the strength of HCLTech’s engineering and infrastructure services to transform and enhance digital adoption of your bank’s assisted channels. This includes cloud-ready, omnichannel solutions powered to scale by AI/GenAI/ML-driven engines.
Omnichannel customer experience transformation (CX)
Our next-generation, scalable, secure platform, with AI/ML-infused data richness and end-to-end customer support, leads to enhanced sales and stronger customer retention. Our digital and analytics group offers a unified view of many personalized and agnostic services to further enrich your CX.
Customer 360-degree view
Overcome customer challenges and deliver a fantastic experience to customers. Customer 360 by HCLTech offers compelling, efficient and effective means to combine all available and meaningful information into one unified 360-degree view, resulting in effective data management.
Customer engagement engine
Get inputs to upgrade and enhance product offerings. Our exhaustive AI-driven customer engagement engine consumes varied customer data points from various functions within the organization and provides relevant suggestions to enable persistent customer experience enrichment.
Customer onboarding
Experience reduced customer dropouts and enhanced first-visit encounters. Our new-generation digital and AI-driven onboarding process minimizes the customer input time with the reusability of available data points, leading to reduced cost impacts.
Why HCLTech for Channels and CRM Solutions?
HCLTech channels and CRM solutions are crafted to strengthen enterprise marketing strategies by providing access to relevant data and simplifying customer engagement processes. With high-end features that ensure minimum customer dependency on the helpdesk, the result is maximum customer satisfaction.
With our futuristic approach and end-to-end support, we aim to supercharge your progress in the digital age.
Real-time action
Need-based offerings with real-time inputs
Efficient management
Better campaign execution, leading to enhanced productivity
Rapid development
Streamlined service requests and feedback handling
Better connection
Effective and personalized communication
