As part of our commitment to Supercharge your customer relationship, which involves understanding the needs and preferences and delivering reliable services. HCLTech is proud to be a Gold Sponsor at CS Week 2023.
This year at CS Week 2023, we are showcasing how to supercharge customer engagement through the nine tenets of our UVisionTM Connected Customer.
Enterprise Transformation
- CIS
- AMI 2.0
- Utility Analytics
Customer Experience
- Self-Service
- User Engagement Platforms
- Omnichannel Transformation
Digital Process Operations
- Intelligent Contact Center
- Front and Back Office Transformation
- Digital Workforce
Our connected customer approach is centered on understanding your customer’s needs and preferences, leveraging data to deliver personalized experiences that are consistent, positive, and relevant across all touchpoints of a customer's journey—fostering a culture of engagement with consumers while empowering employees to deliver experiences based on deep consumer insights and drive revenue growth.
While Customer experience is important, we also want our customers (electric, water, gas, smart cities) to be at the forefront of the Net Zero movement or energy transition, to enhance their capabilities and deliver sustainable solutions that benefit both our customers and the planet.
Customer Perspective
E.ON
Dr. Victoria Ossadnik
Chief Operating Officer - Digital Member of the Board of Management
Deep Dive Sessions
Digital Engagement – Supercharging Prosumer Experience
Customers want to be in control of their Consumption, Generation and Billing while contributing to a Sustainable Grid. The increasing shift from the traditional approach of customers as they become more digitally linked to modern technology is compelling today’s organizations to embrace the vital change in customer behavior, forcing businesses to transform their approach to digital and sustainable processes to reinvent their operations and stay competitive.
Join our session to discover how HCLTech is using modern technologies to supercharge digital customer engagements and how our CX solutions and services are improving customer-centric decision-making for our clients across the globe with real-time actionable insights and analytical capabilities.
AVP, Digital Business
Services, HCLTech
Connecting the Customer, Back Office and Field Worker to Digital Transformation
Fluid communication in the service field between customers, back-office staff and front line workers is key to solving issues quickly and getting it right the first time. Technology should facilitate one version of the truth and sharing the correct information to all parties involved in a timely manner is mission critical for accuracy and resolution. In this session, we will talk about how technology can aid in the communication flow of the work order/service lifecycle so that all parties stay informed and customer satisfaction scores are high along with employee satisfaction as an additional bonus.
Field Service Practice
Director, HCLTech
Creating the Best-in-class Utility Customer Experience
The last two years have made it clear that all enterprises must be more digital. Has your organization embarked on creating a digital journey that serves both customers and employees? Do you have the IT agility and velocity to keep up with ever-evolving EX and CX demands? Join our session to learn how the HCL Utility Customer Experience platform can help create personalized customer experiences, improve operational efficiencies, and even the next weather disruption.
Director,
Customer Experience
Director,
Customer Experience
Co-Networking Bar Session
Join us at our booth #400 on May 3 at 4:30 pm to meet our industry experts and discuss latest trends of the industry and how we are Supercharging CX Transformation
Sponsor Solutions Session
Silos to Synergy: Convergence of Asset Management and CX
Effective asset management and grid management are critical to delivering an optimal CX for these customers but also require a focus on employee experience. Companies must empower their employees with the tools and platforms to deliver a world-class CX. The session will provide a visionary perspective on the future of the industry and the opportunities and challenges that lie ahead, and how companies can differentiate themselves by delivering a personalized customer experience. Companies that successfully execute this vision will be well-positioned to drive long-term growth and success in the industry.
Energy & Utility
Industry Principal
Senior Director
HCLTech
Meet Our Team
Head - Digital Transformation
Energy & Utility
Industry Principal
Sales Director –
Utilities
Associate Vice President -
Utilities
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Senior Director-
Utilities
Senior Director-
Utilities
Senior Director-
Utilities
Senior Director
Business Solutions
Expert
AVP , Digital
Business Services
SAP Solutions
Manager
Executive
Director of
UCX
Director
Director of
UCX
Resources
Delivering best in class customer experience for an electric utility company
From Linear to Circular : Impact of Customer Experience and Driving Sustainability Driven Growth