Cognitive Product Support Solution | HCLTech
Home
Cognitive Product Support

Overview

Enriching seamless experience with automation

Our Cognitive Product Support (CPS) framework effectively leverages automation to enrich customer experience, ensuring consistency and predictability across B2C and B2B domains.

Leveraging our engineering expertise spanning decades, we have built this framework to enhance efficiencies to boost customer experience while reducing TCO.

Powering frontline support with automation enhances task efficiency, removes bottlenecks and eliminates errors and discrepancies while relieving higher levels for complex issues.

This ML-powered CPS engine streamlines cross-channel journeys, emphasizing interaction through customizable dashboards and CRM/ALM integration.

Overview
Solutions

Empowering Efficient Task Handling via Automation

CPS uses cognitive analytics, machine learning and text mining to optimize activities related to product support and provides recommendations, insights and forecasts.

Automation enablers (BOTs)

AI-based auto response engine to automate tasks or responses by identifying the intent through conversations and optimizing critical business processes.

AI and Knowledge Engineering

We combine machine learning, data mining and domain knowledge for accelerated knowledge acquisition.

Natural Language Processing (NLP)

Our solution combines best-in-class NLP technology customized to address specific business needs.

Discover more about Cognitive Product Support

Let our Al-powered search help you

Looking for Typed

Case Studies

Tech company reduces data center device failure rates by 15%, improving infrastructure reliability
Case study

American company reinvigorates data center and POP infrastructure reliability

Global networking and communications leader enhances technical assistance center
Case study

Global networking and communications leader enhances technical assistance center

Migrating Optiva Infor PLM to AWS for resilience
Case study

Migrating Optiva Infor PLM to AWS for resilience

HCLTech migrates Windchill to AWS for leading industrial automation company
Case study

HCLTech migrates Windchill to AWS for leading industrial automation company

HCLTech migrates global tire manufacturer's PLM to AWS
Case study

HCLTech migrates global tire manufacturer's PLM to AWS

Optimizing Microsoft Dynamics 365 on AWS
Case study

Optimizing Microsoft Dynamics 365 on AWS

Trends and Insights

Unified Service Experience powered by GenAI: Redefining Total Experience
Trends

Unified Service Experience powered by GenAI: Redefining Total Experience

Cambridge Service Alliance Industry Day: Bridging the gap between AI and exceptional service
Article

Cambridge Service Alliance Industry Day: AI meets exceptional customer service

Unlocking innovation with cloud-native applications and platform engineering
Article

Unlocking innovation with cloud-native applications and platform engineering

Why ignoring Total Experience in application maintenance is a mistake
Trends

Why ignoring Total Experience in application maintenance is a mistake

The agile frontier and product operating model: How GenAI is causing a stir
Trends

The agile frontier and product operating model: How GenAI is causing a stir

Revolutionizing telecom: The intersection of GenAI, 5G and emerging technologies
Trends

Revolutionizing telecom: The intersection of GenAI, 5G and emerging technologies

Careers at HCLTech
HCLTech Careers

Talk to our experts

Leverage CPS to maximize benefits for your clients with minimal effort through automation.