Transform Your Utility Business with HCLTech ONE UCX
Transform your utility business with HCLTech ONE UCX, the ultimate platform for delivering exceptional consumer and employee experiences. Designed to empower utilities, HCLTech ONE UCX offers intelligent self-service capabilities and personalized interactions across web, mobile and wearable devices. Delight your customers with seamless, personalized experiences across multiple channels and stay ahead in the digital age with no-code/low-code solutions and unified communication capabilities. Leverage conversational and cognitive customer service to boost engagement and satisfaction.
HCLTech ONE UCX Platform equips your team with practitioner studios, advanced analytics and insights to drive business objectives. Foster a productive work environment with tools designed to enhance employee performance and satisfaction. Utilize advanced capabilities to deliver outstanding experiences for consumers, employees and partners, propelling your utility business towards growth and success with HCLTech ONE UCX.
Unleash the Power of HCLTech ONE UCX: Key Capabilities
Web digital experience
Empower your customers with seamless self-service options and rich digital interactions through DX capabilities. Enhance user satisfaction by providing intuitive, easy-to-navigate web experiences that keep customers engaged and informed.
Multi experience
Deliver consistent and engaging experiences across all devices. Utilize a single code base to create mobile applications that offer the same high-quality interactions as your web platforms, ensuring a unified customer journey.
Unified communication
Streamline your communication channels. Integrate multi-channel communication strategies to reach your customers wherever they are, providing a cohesive and responsive service experience that builds trust and loyalty.
Conversational and cognitive capabilities
Enhance customer service with advanced conversational AI and cognitive technologies to provide intelligent, responsive support that anticipates customer needs and resolves issues efficiently.
One experience
Tailor all these powerful capabilities specifically for the utilities sector with HCLTech ONE UCX. Create a unified, exceptional experience for consumers, employees, and partners, driving business growth and operational excellence.
One platform that is reliable, scalable and trusted
One Platform consistently serving all of your customers
One Platform that gives every customer a tailored experience
One Platform flexible for today and extensible for tomorrow
One Platform to integrate and interact with systems of record
Access to the right tools to deliver optimal experiences
UCX out-of-the-box modules
While ONE UCX can be customized, the solution’s out-of-the-box modules cover a wide range of capabilities.
- My Account
- Billing
- Usages
- Consumer Services
- Connect Me
- Outages
- Unified Communications
- Marketplace
- Electric Vehicle
- Smart Home
- Conversational Al/ Digital Assistant
- Customer Service
- IVA, Chatbot, Live agents
- Service Requests
- Marketing Tools - Campaigns, segmentation, personalization
- Analytics - Site usage, customer, personalization
- Digital Asset Manager
- Site Management - Create and edit dynamic web pages
- Practitioners Studios
- Platform Admin Controls
- Service Management and Performance tools
Benefits
Platform Outcomes
Greater efficiency and consistency
- Time to market accelerates by 65%
- Software service response goes up 35%
- Downtime and outages decrease by 91%
CX Outcomes
Delivering tangible customer value
- 30% reduction in call/ticket volume
- 45% reduction in ticket resolution times
- 25% MTTR reduction
- 25% increase in service agent productivity
- 30% reduction in call deflection
Business Outcomes
Drive growth and success
- Accelerate revenue cycle speed
- Decrease OPEX
- Reduce customer acquisition cost and churn
- Improve customer retention
- Increase collection cycle speed
- Increase CX and JD Power ratings
Meet HCLTech Experts
VP, Energy and Utilities Industries
Energy and Utilities Industry Principal
Senior Director
Global Director, HCL Software
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