Customer Experience Management Services

Overview

We are Committed to Delivering Unique and Engaging Experiences

With numerous industry-specific CX solutions and a full suite of experience design capabilities, we are reinventing the digital experience realm through the power of cognitive intelligence, robotics and virtual assistants.

Strategic partnership with global platforms and SaaS leaders

Digital customer experience CoEs

Contact center innovation framework

Engagements with Fortune 500

Our Proven Approach Helps Enterprises Create CX as a Differentiator for Growth

We are committed to delivering engaging experiences and helping our clients achieve process efficiencies across the customer lifecycle through CX journey mapping, intelligent automation,  CX transformation and an outcome-focused engagement partnership model.

CX360
framework

Proprietary next-gen
technology

Customer journey
re-imagination

Day 1 value
generation

Enabling
“CXpreneurs”

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CX Services

Optimizing Customer Experiences with Our 3R ecosystem

To provide meaningful and personalized engagements, our CX Services, which focus on delivering superior customer experiences, are built on the 3R ecosystem: Reimagining customer journeys, Reconfiguring front-line support and Redesigning fundamental customer interactions.

Customer care

Powered by our domain-specific expertise and digital interventions, we deliver reimagined customer journeys.

Product lifecycle support

Proven and robust technical support, sustenance services and beyond driven by our product-engineering DNA.

Lead-to-order services

Industrialized offerings across opportunity identification, order entry, order management and helpdesk services.

CX consulting

Design, develop and implement an actionable enterprise-wide digital CX strategy to deliver personalized customer experiences.

Deliver Personalized Experiences at  Scale with Our RCPG Value Offerings

We help clients become more consumer-centric with our innovative services portfolio. With a strategic focus on innovation, we excel at protecting our clients' brands while optimizing business outcomes.

Consumer care

Drive consistent customer satisfaction by building and retaining brand loyalty with our white glove services.

eCommerce and sales support

Increase your sales, upsells and revenue while providing an excellent customer experience.

Brand loyalty and rewards support

Turn your satisfied customers into delighted brand advocates with our loyalty programs and systems.

Recall and crisis management services

Protect your brand and manage compliance with our critical event management services for regulated and non-regulated products.

Fulfillment services

Scale faster by focusing on running your business while we take care of your end-to-end fulfillment needs.

Products and Solutions

Innovative Solutions for Next-gen CX Support

Our extensive portfolio of proprietary solutions and accelerators, built on a digital support ecosystem, helps enterprises establish "new normal" next-generation CX support centers.

CX360 framework

The modular framework is focused on providing personalized support to customers, from orchestrating customer journeys to implementing intelligent digital self-service channels, creating omnichannel ecosystems and improving agent enablement through analytics and ML algorithms.

Fluid Contact Center

Our AI-powered Contact Center as a Service (CCaaS) platform uses a proprietary 4i model — Interact, Inform, Insights and Impact — to deliver personalized omnichannel experiences through conversational BOTs, smart routing and interaction analytics.

iMPACT analytics

To provide deep insights into customer engagements, our CX Data and Analytics offerings combine smart analytics with NLP and ML-driven algorithms. These insights help to create predictive models, deliver targeted content and provide executives with persona-based insights for better resolution and increased revenue.

CX design

To deliver next-generation digital experiences that drive customer and business value, we develop and implement an enterprise-wide CX strategy that includes channel decision engines, UI/UX design and integration, persona-based customer journey mapping and actionable roadmaps.

Global Footprint

Global Reach, Local Expertise

Unveiling our extensive network of CX hubs and delivery centers
Our geo-balanced global right-shore delivery network consists of eight (and growing) CX hubs and more than forty delivery centers. Supported by state-of-the-art labs, centers of excellence, practitioners and a scalable delivery environment, these hubs help us to manage benchmarked engagements for our global customer base.