Making an Impact with 360° Experiences
Dynamic changes demand dynamic business transformations. Decades of our domain expertise, technology prowess and ability to drive scalable and agile business models have elevated us to the preferred partner of future-forward organizations.
Our vision to drive intelligent, orchestrated digital process solutions for reimagined operations enables us to deliver 360° experiences and stand true to our promise of constant innovation.
- Cutting-edge technologies (Automation, AI, Gen AI) that augment digital operations for enterprises
- Scalable technology-enabled models that reduce costs
- Committed productivity, efficiency and cost savings
- Moving above and beyond with bespoke business process services and models
- Groundbreaking business transformation using CX labs, 3-lever BPM program, analytics and operational insights
- Persona-based requirements customized to eliminate redundancies in digital operations
- Zero-friction/zero-touch digital processes
- Strong digital technology governance and cadence
- Carve-outs of existing teams
- Build or ramp up from scratch
- Build, Operate and Transfer (BOT) model
- Joint ventures or SPVs
- Hiring the best talent across the globe
- Constant upskilling of existing employees
- Best practices covering end-to-end operating models to ensure seamless execution
- Firmly embedded ‘three lines of defense’ in our digital process operations models
- Compliance officers to help mitigate risk
- Providing best-of-breed solutions to create value and accelerate change
Expanding Our Innovation
DNA Globally
We drive a confluence of advanced business models and accelerated development of digital technology – including Hyper Intelligent Automation, artificial intelligence and analytics – to conceive a new wave of innovation
Countries
Delivery centers
Languages supported
Strategic relationships
Clients
Leadership recognitions
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Leading Industry Operations to Create Exceptional Value
Industry Offerings
With digital technology advancing like never before – and digital process automation services in increasingly high demand – organizations need comprehensive, industry-customized business process services and solutions to propel them to a next-gen future. Our industry practices are enhanced in quality and delivery through the expertise and perspectives of our domain experts from around the world to ensure our clients are prepared for the digital process challenges ahead.
Delivering Enterprise Growth to Augment Business Performance
A continued focus on client-centricity and digital process transformation enables us to push our boundaries. Leveraging advanced digital technology to navigate multiple processes, we ensure service excellence across the enterprise lifecycle.
Customer Experience Management (CXM)
With our prowess in digital operations solutions and services, we leverage powerful customer interaction practices to enable successful business outcomes and profitability
Hyper Intelligent Automation
We support businesses in automating routine and complex digital processes to achieve customer service excellence and maximum effectiveness through our Hyper Intelligent Automation suite
Supply Chain Management
We provide optimal value to business transformation initiatives with tailored process transformation strategies and address market challenges with agility
Finance and Accounting
Our digital business process services and solution portfolio enables enterprises to achieve unified finance transformations
Marketing operations and content
We combine our proven capabilities in digital operations and digital processes – as well as technology, business transformation and managed business process services – with unique partnerships to deliver holistic digital marketing and content solutions that create personalized experiences
Human Resource Services
Reimagine your talent strategy and operating model by leveraging our global talent pool and digital process transformation suite that aligns people and processes with business goals
Our Capability Foundation Empowering Enterprises
Holistic transformation that delivers 360° experiences helps organizations solve major market challenges and deliver lasting operational improvements. We deliver the change using tech-enabled levers that create future-ready enterprises.
3-lever business process modeling
We enable process standardization to enable elimination, agility and automation with controls established for regulatory compliance
Robotic process automation (RPA)
We partner with leading automation providers for RPA to shorten time-to-market, enhance service delivery, reduce YOY costs and minimize manual intervention
iMPACT analytics
Our iMPACT Analytics framework has been built to streamline digital operations across traditional front, middle and back-office setups in enterprises
TOSCANA©
TOSCANA© Business Process Suite manages the complete range of digital operations and business processes by leveraging advanced tools to drive enterprise-wide digital transformation
EXACTO™
EXACTO™ harnesses the latest innovations in AI, Machine Learning and Computer Vision techniques to interpret, extract and read both structured and unstructured text information
EFaaS™
EFaaS™ (Enterprise Functions as a Service) reinforces enterprise excellence by enabling best-in-class business functionalities
Three lines of defense
The three lines of defense model helps clients meet their regulatory expectations and enables them to adopt a risk management culture
Transition Management Academy
Transition Management Academy aims to create a pool of certified resources for process analysis, transition and improvements by equipping, training and certifying operational SMEs and managers with necessary tools, skills and knowledge
Quality and compliance framework
Our quality management framework promotes a culture of risk-based thinking across you digital operations using a proactive approach that assesses risks and opportunities for all parties
Customer Stories
Enhancing publisher experience for a global digital advertising leader
Achieved over 99% accuracy in sales and operations reporting with over 60M sales and inventory transactions per year
CX and digital process transformation for an energy retailer
Optimized customer experience operations with an increase of 40+ points in Net Promoter Score (NPS) and 20+ in overall satisfaction scores
Supercharging digital transformation for a F500 tech business
Achieved over 95% publisher satisfaction for 6 consecutive months with 11% improved turnaround time and 5% reduction in client servicing cost
Leading the Way in Digital Operations Excellence
Leader in Avasant’s Banking Process Transformation 2024 RadarView™
Leader in ISG Provider Lens™ Procurement Services 2024 - Procurement Operations Modernization Services
Leader in ISG Provider Lens™ Procurement Services 2024 - Strategic Sourcing and Category Management Services
Leader in ISG Provider Lens™ Procurement Services 2024 - Direct Procurement Enablement and Modernization Services
Insights and News
Navigating the future of mortgage operations with intelligent automation
The future of customer experience
Leveraging hyper-intelligent automation to build future-ready enterprises
Bolstering a meaningful coexistence in the digital epoch
Article | David Cushman, HFS Research
HCLTech drives business ops and experience with Live GenAI
Empowering enterprises in the digital era with process discovery
Accounts payable transformation
Leveraging AI to combat money laundering
Reshaping healthcare with AI
Building safer online communities with AI-enabled content moderation
Striking the right balance with hyper-personalized experiences
Unlock Boundless Value with Our Digital Operations Partner Ecosystem
