Overview
The retail industry has undergone significant changes in recent years, resulting in a seamless integration of online and offline shopping experiences. Technological advancements, evolving consumer preferences and a desire for superior customer and employee experiences have all contributed to the change.
This shift has brought about changes in shopping behaviors, emphasizing sustainable work practices and more efficient retail store operations. Customers now expect consistent and superior experiences across all touchpoints, while retailers strive for service and operational excellence in areas such as inventory management, personnel management, merchandising and supply chain. Retailers must adapt.
Solution
Smart Retail Workplace as a Service
Introducing HCLTech Smart Retail Workplace as a Service, a comprehensive solution that combines devices, software and lifecycle services to enhance retail store setups, allowing enterprises to redefine employee and customer experiences and bring innovation to every step of the retail journey.
Our cutting-edge solution is designed to enhance customer engagement, streamline operations, allocate resources efficiently, improve profitability and redefine shopping assistance.
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Solution Tenets
An End-to-end Solution Taking Care of the Necessities in a Retail Store Setup
Consulting
Provides technology consulting services for instore tech design and implementation and persona design services for optimized technology landscape.
Devices
Offers an extensive catalog of devices and advanced technology solutions to help streamline the management of the entire retail device and application ecosystem and improve customer experience.
Supporting software
Our software suite helps improve communication, productivity and uptime by maintaining up-to-date displays, managing pricing and promotions, optimizing performance and minimizing downtime.
Support and maintenance
Our comprehensive IT support services include hardware repair, Level 1 and Level 2 support for efficient and timely resolution of IT-related problems and vendor management services to manage relationships with third-party vendors to meet client needs.
Ecosystem of Partners
HCLTech has partnered with Lenovo, HP Inc. and Zebra to provide a comprehensive Smart Retail Workplace as a Service solution, aiming to enhance customer experience beyond traditional shopping.
Offers a diverse range of sustainable point-of-sale devices with long life and better compatibility while meeting customer needs and enhancing overall experiences.
Provides a competitive edge in the retail industry by enabling organizations to make every user and asset visible, connected and fully optimized. Zebra’s purpose-built device portfolio fits every retail environment while reducing the total cost of ownership.
Provides a cutting-edge solution that provides an end-to-end technology setup for your retail store while increasing productivity and reducing the mundane tasks of your frontline workers. It provides convenience and flexibility, making it appealing to both established and new retail entrants.
Why HCLTech
Sustainability framework
A robust sustainability framework provides clients with actionable insights to track the impact on environmental sustainability and reduce carbon footprint
Extensive partnership
A strong partner portfolio enables HCLTech to deliver the right retail technology (hardware and software) globally, helping enterprises transition seamlessly and swiftly from legacy retail frameworks
Global field service excellence
Our global field service guarantees swift repairs and replacements, ensuring uninterrupted business operations for you and your clients
Analytics and insights
A strong focus on the infusion of emerging technologies in our support frameworks ensures that analytics-driven insights help us proactively reduce business downtimes
End-to-end services
Our portfolio offers top-tier devices and comprehensive store management services, including deployment, onboarding, management and maintenance while ensuring a superior experience for retail stores
Resources
Smart Retail Workplace as a Service
Revolutionizing retail experiences with HCLTech Retail Workplace as a Service
