Overview
Enable autonomous IT operations with advanced AIOps and business flow observability
HCLTech Intelligent Operations is an AI-first full stack integrated offering aimed at organizations that require an infusion of advanced AIOps to boost their operations ecosystem. It facilitates resilient, predictive, always-on digital services that maximize value within the modern operations landscape. This ensures that businesses can continuously deliver high-quality services while adapting to changing market demands and technological advancements.
Intelligent Operations Framework
Delivering integrated IT and business operations for maximum efficiency and visibility.
Framework Overview
Our comprehensive service framework is designed to ensure seamless integration and maximum efficiency in your operations. The framework comprises six key pillars, each serving a distinct purpose to deliver holistic solutions.
- Anomaly detection and trend visualization
- Enhanced business decision-making
- Asset and software license discovery
- Logs exposed in open standards (JSON)
- Device or capability monitoring
- User behavior monitoring
- End-point and network performance monitoring
- Application performance monitoring
- Job duration predictor and what-if analysis
- Automation, knowledge, and workflow recommendations
- Autonomous operations
- Pre-built adapters for third-party integrations
- Vulnerability prioritization recommendations
- Service status and availability metrics
- Predictive analytics and forecasting
- AI-driven ticket analysis for potential automation
- Root-cause and anomaly detection
- Historical health and performance telemetry
- Remediation for vulnerabilities and compliance issues
- Event rules for orchestrated workflow and monitoring
- Persona-based reporting
- Proactive notifications
- Single-pane visibility
- Compliance reporting
- Custom dashboards
Solution Offerings
HyperAutomation Office
Automation is a continuous modernization journey and HCLTech Hyper Automation Office is an Agile Automation framework that helps customer augments through our Intelligent Automation solutions leveraging ML/AI & GenAI capabilities across the enterprise driving operational efficiency and scaling towards growth and innovation.
Autonomics Portfolio Assessment
Discover, assess and recommend target reference state for tools and automation portfolio in an enterprise. Identify architecture and build gaps, technical debts to consolidate and recommend autonomics solutions that aligns with Intelligent Operations reference architecture framework.
ModernOps
Seamless transition to AIOps with the introduction of self healing BOTS and operating model transformation. Eliminate blackbox with end-to-end visibility and full stack ownership.
Services
The Intelligent Operations solution seamlessly integrates with third-party services, enabling easy integration into various IT infrastructure landscapes. Our comprehensive offering consists of the following modules:
Infrastructure Observability
Empower your IT Infrastructure network with AI-Driven observability for optimal performance, reliability and security.
Full stack Observability
Gain 360-degree visibility across your IT ecosystem with AI-driven insights and monitoring.
Business Flow Observability
Contextualize IT data with end-to-end business process observability and operational intelligence.
Intelligent Event Management
AI/ML-driven event correlation engine to enhance incident management.
Intelligent Runbook Automation
Automated remediation of incidents, events, changes, services, ad-hoc tasks, scheduled tasks, network lifecycle, and communication processes.
Workload Automation
Orchestration of unattended and event-driven tasks for IT and business processes, from legacy systems to cloud and Kubernetes environments.
Hybrid Cloud Lifecycle Management
Comprehensive lifecycle management to optimally govern and monitor cloud infrastructure.
Patching and Compliance
Automates discovery, management, and remediation of all endpoints to ensure compliance and security.
Cognitive Virtual Assistance
Conversational AI-powered digital colleague that enables multi-turn conversations, providing a superior user experience.
Unified Reporting and Visualization
Visualize, manage and optimize your hybrid cloud, improve governance and strengthen your multi cloud security posture.
Benefits
Flexible Usage Model
Choose between as-a-service or full stack AIOps, scaling rapidly without hindering growth, while staying competitive in the evolving digital landscape
Advanced AIOPs
Beyond traditional IT Ops, IntelliOps incorporates business flow observability, workload automation, unified reporting, cloud lifecycle management, and compliance management
Resilient Automation
Infused with AI and Machine Learning, IntelliOps automates IT operations from observability to root cause analysis, improving efficiency, accuracy, scalability, and cost savings
OPEX Transition
Move from CAPEX to OPEX with hassle-free tool consumption, access to certified experts, and pay-as-you-consume model
Agile Operations
Utilize insightful reporting for speed, accuracy, and efficiency improvements in IT operations, enhancing business performance and user impact
End-to-End Visibility
Pre-configured dashboards and reports detect, automate resolutions, and provide real-time visibility of network and software usage
Secure by Design
Compliant with ISO 27001:2013, FedRAMP, GDPR, SOC 1, and SOC 2, ensuring security, governance, and readiness for audit
Contact Us
Talk to our experts
Explore a future with an all-new agile, responsive and cost-effective IT infrastructure.