Unlock high-potential prospects with Dynamics 365 Sales

This powerful CRM solution is designed to help sales teams build strong relationships with customers, streamline sales processes and close deals faster.

• Automate routine tasks and streamline the sales process from lead to cash
• Utilize AI to gain insights into customer behavior, predict sales outcomes and provide personalized recommendations
• Keep track of accounts and contacts, manage customer interactions and nurture relationships throughout the sales cycle
• Use advanced analytics to forecast sales and track performance against targets
• Seamlessly integrate with other Microsoft products like Outlook, Teams and LinkedIn Sales Navigator to enhance productivity

Benefits

• Enhanced productivity: Give your team tools and insights that help them work more efficiently and effectively
• Improved customer relationships: A better understanding of customer needs and preferences leads to stronger relationships
• Increased sales: Streamlined processes and data-driven insights help close deals faster and increase revenue

Transform prospects into revenue with Dynamics 365 Marketing

This robust marketing automation solution is designed to help businesses create and manage effective marketing campaigns.

• Design and automate personalized customer journeys across multiple channels
• Embrace the power of AI to gain insights into customer behavior, predict trends and optimize marketing strategies
• Create and send targeted email campaigns with built-in templates and advanced analytics to track performance
• Capture and nurture leads through automated workflows, scoring and segmentation
• Plan, promote and manage online or in-person events with integrated registration and attendance tracking

Benefits

• Enhanced customer engagement: Deliver personalized experiences that resonate with customers and build stronger relationships
• Improved campaign effectiveness: Use data-driven insights to refine and optimize marketing efforts for better results
• Streamlined operations: Automate repetitive tasks and workflows to increase efficiency and reduce manual effort

Empower your finance operations with Dynamics 365 Finance and Operations

This is a robust ERP solution designed to help medium to large organizations manage their financials and operations efficiently.

• Streamline financial operations with capabilities for general ledger, accounts payable, accounts receivable, budgeting and fixed assets
• Optimize supply chain processes, including procurement, production, inventory management and warehouse operations
• Manage projects with tools for planning, tracking and analyzing project performance
• Oversee HR functions such as employee management, payroll and benefits administration
• Leverage AI-driven insights and embedded analytics to make data-driven decisions and improve business outcomes

Benefits

• Operational efficiency: Automate and streamline business processes to reduce manual effort and increase productivity
• Improved financial performance: Gain real-time visibility into financial performance and make informed decisions to drive profitability
• Scalability: Easily scale operations to meet the needs of a growing business

Empower customer connections with Dynamics 365 Field Service

Field service management extends beyond mere tool availability—it’s about connecting with your most vital asset: customers. By leveraging Dynamics 365 and field service solutions from HCLTech, you craft a customer service narrative that transcends channels, optimizes employee efficiency and consistently surpasses customer expectations.

Create and manage work orders for customer service requests, including scheduling, dispatching and tracking

• Microsoft Copilot and automation tools simplify work order management and governance
• Leverage advanced scheduling algorithms to assign the right technician to the right job at the right time

Equip field technicians with a mobile app to access work orders, customer information and guidance while on the go

• Copilot gives them a helping hand, while mixed reality tools allow skilled technicians to be in two places at once
• Track and manage assets, inventory and parts to ensure technicians have what they need to complete their tasks

Give your teams a 360° view of the customer and achieve complete organizational alignment with Sales, Marketing, Customer Service and Field Service teams for customer records

• Keep customers informed with real-time updates on service appointments and technician arrival times
• Leverage Internet of Things (IoT) technology to monitor equipment and predict maintenance needs before issues arise

Benefits

• Increased Efficiency: Streamlined processes and automation reduce manual tasks and improve operational efficiency
• Enhanced customer satisfaction: Timely and effective service delivery leads to higher customer satisfaction and loyalty
• Improved resource utilization: Optimize the use of resources, including technicians and inventory, to reduce costs and increase productivity

Unify commerce channels with Dynamics 365 Commerce

Enhance customer engagement through personalized experiences while streamlining back-end operations across digital and physical storefronts. At HCLTech, we turn both customers and employees into enthusiastic advocates using Dynamics 365 Commerce.

• Seamlessly integrate in-store, online and call center experiences to provide a consistent and personalized customer journey across all channels. Use AI tools to enhance the customer journey and make the buying experience simpler for your customers
• Build and manage engaging digital storefronts on one ecommerce platform with built-in web authoring and development tools
• Deploy modern POS systems that support various payment methods and enhance in-store customer experiences
• Efficiently manage inventory across all channels to ensure product availability and optimize stock levels
• Create and manage customer loyalty programs to drive repeat business and enhance customer engagement
• AI and analytics: Utilize AI-driven insights to understand customer behavior, predict trends and make data-driven decisions

Benefits

• Unified commerce: Integrate all aspects of retail operations to provide a seamless shopping experience
• Enhanced customer engagement: Deliver personalized experiences that increase customer satisfaction and loyalty
• Operational efficiency: Streamline processes and reduce costs through automation and efficient resource management