Salesforce Agentforce – Accelerate agentic success| HCLTech

Overview

Accelerate your AI-driven transformation with autonomous agents on the Salesforce platform.

HCLTech's Digital Business AI Agent Quickstart Program empowers organizations to deploy and scale autonomous agents on the Salesforce platform. By combining HCLTech's expertise in digital transformation, DevOps and responsible AI compliance, we deliver a comprehensive solution for your business needs.

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HCLTech and Salesforce partnership

Our Services

HCLTech offers a comprehensive suite of services to ensure the successful deployment and scaling of AI agents on Salesforce Agentforce. Our services cover all aspects, from implementation to compliance and human-AI collaboration

Business outcome alignment

We help clients evaluate use cases to determine their potential impact and the ROI inputs required for scaling Agentforce within their operations.

AI Agent deployment

We provide end-to-end support for deploying AI agents across customer and employee touchpoints, ensuring efficient and seamless implementation.

DevOps maturity integration

We establish DevOps best practices specifically tailored to the AI agent lifecycle, including automated testing, continuous monitoring and agile iteration.

Compliance and governance

We implement guardrail best practices for AI agent behaviors to prevent unintended outcomes. Leveraging HCLTech Agentic AI best practices and frameworks, we ensure data privacy, transparency and risk management for regulatory alignment and ethical AI accountability.

Human-AI collaboration

We develop workflows for seamless AI-human handoffs to enhance service continuity and customer experience.

Key Solution Areas

HCLTech's Quick Start Program focuses on core solutions designed to drive immediate impact, ensuring alignment with business goals and rapid ROI.

Accelerated implementation and roll-outs

Utilize proven frameworks, pre-defined templates and integration playbooks to streamline AI agent deployment, optimizing both speed and alignment with business objectives.

Transparent and compliant AI architecture

Develop a secure, scalable architecture with embedded compliance protocols to prioritize customer privacy and transparency, utilizing Salesforce's Trust Framework.

Outcome-driven testing

Implement real-time human-AI handoff workflows and conduct rigorous testing across conversational AI performance, LLM advancements and reasoning capabilities to ensure reliability and enhance user satisfaction.

Multi-modal AI capabilities

Leverage chain-of-thought prompting for advanced reasoning and complex task handling, enabling multi-modal AI agents to improve decision-making and operational efficiency.