Unified Service Management: Accelerating Digital Transformation with GenAI
Reimagine service management with HCLTech’s GenAI-powered, best-of-breed solutions.
By combining cutting-edge partner platforms like the Now Platform®️ with our extensive industry expertise, we're driving hyper-personalized digital workflows that optimize processes, connect systems and empower employees with cohesive Total Experience (TX) journeys.
Our Enterprise Service Management (ESM) offerings span consulting, design, implementation and managed services, supported by a global team of over 3,000 niche experts. These professionals bring diversified experience across various industry-rich domains and verticals, platforms and are certified by leading global OEMs and governing bodies. By partnering with industry leaders, we accelerate GenAI adoption, revolutionizing how businesses operate.
As we move forward with the transformative power of GenAI, we enable seamless integration of legacy systems and disparate data sources, creating interdependent experiences across people, products, processes and the planet. Let us transform your business by unlocking the right experiences at the right time across all touchpoints.
The Experience Imperative
TX includes Innovation Experience, User Experience, Customer Experience and Business Experience. Eliminate silos and create integrated, interconnected experiences that enhance satisfaction, engagement and productivity across all touchpoints with TX.
Innovation Experience
Empower employees to innovate seamlessly using digital tools, foster a culture of continuous innovation and co-creation within the organization.
User Experience
Ensure seamless onboarding, prioritize well-being and prevent burnout for all employees enhancing their overall digital and workplace experience.
Customer Experience
Leverage empowered, innovative employees to deliver exceptional customer satisfaction, predict behavior, capture feedback and anticipate demand throughout the digital journey.
Business Experience
Build on the other experiences to enable agility, new revenue streams and sustainable, socially responsible business models for stakeholders.
Delivering only the best TX with AI
Global leaders are prioritizing key actions for becoming experience-driven organizations. We deliver transformative AI and digital integration at scale, empowering your organization to unlock TX and drive innovation.
leaders focus on setting the vision and culture
leaders focus on creating new models and services
leaders focus on fostering a design-thinking culture
leaders focus on developing new roles like 'citizen developers'
Powering Total Experience: GenAI meets Unified Service Experience
Catch Rakshit Ghura, Senior Vice President | Global Head – Digital Workplace and Unified Service Management Business, HCLTech, in conversation with Mousume Roy, Global & APAC Reporter, HCLTech, as he dives into how HCLTech is shaping industry transformation with GenAI, Total Experience, Unified Service Experiences and our expanding partnership with ServiceNow.
What we offer
We ensure seamless business operations across time zones with our Managed Services, offering global coverage and 24/7 support. By leveraging automation, AI and GenAI on the ServiceNow platform, we empower a diverse global customer base to scale efficiently and sustainably. Complementing this, our Consulting Services deliver tailored ServiceNow solutions that integrate AIOps and GenAI to drive innovation and efficiency. Through close collaboration with your teams, we align strategies with business objectives and ESG commitments, fostering sustainable growth and operational excellence worldwide. Additionally, our Staff Augmentation services provide access to specialized ServiceNow talent for automation, AI and GenAI projects, enabling scalable, responsible innovation.
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Partner Ecosystem
Awards and Recognitions
Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Consulting Services - US 2023
Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Implementation & Integration Services - US 2023
Leader in ISG Provider Lens™ ServiceNow Ecosystem Partners - ServiceNow Managed Services Providers - US 2023
HCLTech’s USM BU won the Globee® Awards 2024 in the Enterprise Integration Platform as a Service Category – 2024
HCLTech’s USM BU won the Globee® Awards 2024 in the Field Service Management Category – 2024
Leadership Perspectives
Contact Us
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