Roles and Responsibilities

• Business process design, improvement, primary and secondary research gathering
• Negotiate and establish priorities with business and development team
• Engage and interact with internal and external clients during feedback sessions
• Detail the technicalities and create documentation and diagrams to represent same.
• Collaborate with technical and solution architects to define solutions
• Engage with Client Accounts to assess, gauge and plan the support needed for the engagement
• Drive sales and delivery support materials eg showcases, job aids
• Develop and operationalize sales and delivery support self-service, assisted
• Manage sales and delivery support team size, skills, staffing
• Maintain comprehensive support tracker, project inventory and sales dashboards

Required Technical and Professional Expertise

• Experience as Business Analyust for minimum of 3 years
• Should demonstrate evidence of analyzing and documenting complex business process and system flows
• Proficiencly in Atlassian Suite such as Jira, Confluence
• Experience in MS word, Powerpoint, Visio, excel
• Complete and oversee project work stream deliverables including quality control/sign off for area of accountability.
• Experience to Lead workshops to determine business and data requirements.
• Provide support in tasks related to business and data analysis.
• Convert business needs into functional designs using knowledge of data warehousing and Big Data architecture and processes.
• Identify project delivery issues and risks, assist with mitigation strategies, and escalate where necessary.