Overview
In digital business, you are expected to be agile, cost-effective and sophisticated in your customer experience architecture. Amazon Connect helps you achieve this by:
- 100% cloud platform: Because it's a cloud-native solution with a usage-based pricing model, you can start small and expand or shrink per business requirement without contractual obligations and formality
- Omnichannel: From PSTN access to modern digital channels, you can connect to everything with the essential channels available by default in Amazon Connect
- Global reach: Amazon Connect's availability is always expanding to more countries and languages
Benefits
HCLTech ACS ensures that you get the fluidity of the modern cloud, the agility of DevOps and the sophistication of modern digital customer journeys in the same platform with the right ecosystem.
Helps in getting the right perspective of your existing architecture
Build a roadmap for your targeted customer experiences
Guides you through the maze of tech choices available on the Amazon platform
Amazon Connect platform design and configuration
Bring efficiency in workforce management
Onboard agents and supervisors on the platform with the necessary training
Amazon Connect works per changing business requirements and continuously improves
