Cloud Evolution in Consumer Services: Modernization Insights | HCLTech
Consumer Services

Overview

Cloud Evolution: Mandate to Modernize is the culmination of primary market research targeting 532 senior executives worldwide.

It provides key insights into how businesses modernize cloud infrastructure, adopt cloud native architectures and leverage platform engineering for automation.

The report also highlights how cloud and AI can enable manufacturers to stay agile, secure and responsive to evolving market needs while driving operational excellence and competitive differentiation.

and transform retail and ecommerce by centralizing data for business-critical functions like demand forecasting, inventory optimization and personalized offers.

Consumer services companies rely heavily on cloud platforms to host production applications, driving disruption and differentiation. Generative AI introduces new innovations such as virtual try-ons, automated self-service and product customization. These firms are adopting AI solutions rapidly to enhance customer experiences and create high-margin product features, differing significantly from other sectors in their approach to generative AI.

Read more about our consumer services capability.

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Cloud Evolution: Mandate to Modernize

Cloud Evolution: Mandate to Modernize

By the Numbers

32%

of consumer services companies prioritize innovation in their cloud strategies, compared to 20% in other sectors

49%

of these companies have adopted infrastructure-as-code tools for multicloud optimization, lagging behind the 69% adoption rate in other industries

50%

of consumer services companies are leveraging generative AI models trained on proprietary data, with an additional 32% likely to deploy these models within the next six months

qoute

Consumer services companies are leading the charge in transforming customer interactions through cloud and generative AI. The ability to offer personalized product recommendations, virtual try-ons and real-time in-store navigation is no longer a luxury—it’s an expectation.

With a focus on multicloud adoption as the backbone, companies are further driving innovation by leveraging AI to power customer-facing applications that enhance engagement and revenue streams.

Anil Ganjoo Chief Growth Officer, Americas, TMT and RCPG Industries
Anil Ganjoo

Key Findings

Third-party consultants and systems integrators play a more significant role in key processes for manufacturers, including security tool selection, deployment and overall cloud success.

Manufacturers are less likely to deploy cloud performance monitoring tools, which could pose challenges given the need for real-time analysis and decision-making in their environments.

While security is important across all sectors, manufacturers place an even greater emphasis on it, with security being a key driver for cloud adoption and a top priority in selecting infrastructure for generative AI projects.

Capabilities

GenAI

GenAI

We have been building and deploying enterprise AI solutions for almost a decade. Our strong AI and GenAI engineering, data and analytics expertise and proven industry value chain transformation capabilities uniquely position us to deliver business impact from AI.

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Cloud

Cloud

Our cloud strategy offers a comprehensive cloud consulting platform, enabling continuous modernization, increased agility and operational efficiency through adaptive solutions and cloud partnerships.

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Application modernization

Application modernization

We combine cloud technologies and agile practices to modernize applications, leveraging generative AI for agility, innovation and long-term revenue growth.

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Platform engineering

Platform engineering

We deliver comprehensive Engineering and R&D Services, empowering your platform engineering ambitions, driving innovation and unlocking new revenue streams in the platform economy.

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Cybersecurity

Cybersecurity

We provide cybersecurity services that ensure an adaptive security posture, focusing on people, processes and technology to protect your dynamic business environment.

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