Our client, a leading global manufacturer of commercial jetliners, defense systems, satellites and more, faced challenges in maintaining technological leadership due to rapid advancements in digitalization and increasing competition from emerging markets.
HCLTech supported the firm by leveraging Strategic Portfolio Management (SPM) to align business objectives through an internal customer lens and facilitate a Lean-Agile engagement model for IT, prioritizing value delivery over specific features. The solution defines user personas, maps them to the user experience, provisions user devices, integrates business apps and personalization and includes productivity tools to enhance operational efficiency and strategic alignment within the client's enterprise business.
The Challenge
Budget reductions, inefficiencies and integration initiatives
- Technology budgets significantly reduced from $3.5 billion to $2.2 billion within a brief period, posing financial constraints
- Ensuring maximum productivity and efficiency among 6,500 IT staff members
- Adapting swiftly to the reduced budget while maintaining operational continuity and effectiveness
- Eliminating technology silos and integrating technology with business teams became necessary to enhance overall efficiency and effectiveness
- Overcoming the traditional "throwing over the fence" approach in task delegation highlighted the need for a more integrated and collaborative work culture
The Objective
Igniting a strategic transformation in portfolio management
- Implement Strategic Portfolio Management (SPM) to align with business objectives through an internal customer lens
- Adopt Lean-Agile practices within the IT department to prioritize the value of work over specific features
- Use SPM to identify and prioritize critical work areas for enhanced operational efficiency
- Foster collaboration between IT and business units to optimize resource allocation
- Aim to achieve impactful outcomes that align with the organization's strategic goals
The Solution
SPM was pivotal in aligning business objectives with internal customer needs. It transformed the client's IT operations into a Lean-Agile model, prioritizing value delivery and business transformation.
- Implemented SPM for portfolio management, facilitating a transition to a value-driven architecture
- Stakeholders effectively collaborated to prioritize investments aligned with strategic goals, fostering a service-oriented culture in IT
- SPM served as a foundational platform alongside enterprise decisions, aiding in integrated planning and enhancing strategic alignment
- Leveraging SPM, established a unified intake mechanism for work requests, enhancing visibility and alignment with business priorities
The Impact
- Eliminated $25 million in overlapping work, streamlining operations and reducing redundancy
- Consolidated analytics across the organization, eliminating separate functions within each IT tower, thereby improving efficiency
- Shifted focus towards delivering strategic portfolio value, improving alignment with business goals and enhancing ROI
- Prioritized future-focused initiatives alongside current priorities, fostering innovation and long-term success
