Overview
The customer is a leading multinational European pharmaceutical and biotechnology firm headquartered in London. With a strong presence in the global healthcare sector, the organization sought innovative solutions to optimize its workflows and improve the adoption of AI-driven tools to enhance its operations.
The Challenge
The customer faced several organizational challenges:
- Siloed data and teams: Numerous siloed data identities, permission setups and frequent oversharing of information led to inefficiencies.
- Limited AI adoption: A significant portion of the workforce, particularly less tech-savvy users, showed limited adoption of AI-based solutions. The service desk often received requests for help resolving issues related to AI tools.
- Unstructured data: Data was scattered across multiple file shares and on-prem SharePoint folders, without proper structure or adherence to best practices.
- Economic considerations: The leadership was highly focused on maximizing the return on investment (ROI) from AI tools like Microsoft Copilot, given the high costs of licenses amid a challenging economic environment.
The Objective
Enhancing operational efficiency through AI-driven transformation
The client engaged HCLTech to modernize its data management, optimize workflows and drive AI adoption across the organization. The objective was to break down data silos, implement structured data management practices and enhance security through robust identity and permissions management. Additionally, HCLTech aimed to improve AI adoption by integrating Microsoft Copilot into daily workflows and providing targeted training programs. By addressing these challenges, the goal was to maximize the ROI of AI tools, improve collaboration and create a more efficient, digitally empowered workforce.
The Solution
HCLTech provided a comprehensive solution to address these challenges:
- AI integration: HCLTech integrated Copilot for Microsoft 365, transforming the customer's workflow with AI-powered productivity tools. Copilot was seamlessly embedded into familiar tools like Teams, Word, Excel and more, turning natural language commands into highly effective productivity enhancements.
- Data migration: The solution involved migrating data from multiple sources into SharePoint Online and OneDrive, ensuring the data was structured properly to enhance AI responses and ensure long-term usability.
- Identity and permissions management: HCLTech conducted a thorough review of the organization’s identity management, permissions and security posture, eliminating issues of oversharing and maintaining proper access control.
- Training and adoption: To boost AI adoption, HCLTech conducted detailed adoption exercises and training programs, focusing on educating employees about the "art of prompts" and best practices for AI interactions, ensuring maximum productivity from Copilot.
The Impact
The implemented solutions led to significant improvements:
- Time savings: On average, over three hours of productive time were saved per employee across various profiles, enabling more efficient work processes.
- Enhanced user experience: Employees reported a marked improvement in user experience and customer satisfaction, with the AI solution taking over mundane tasks and significantly enhancing productivity.
- Security and compliance: The organization saw an improvement in data security and compliance, with no incidents of data oversharing, ensuring a secure and compliant environment.
ROI optimization: With AI adoption and integration, the company maximized the ROI from the Copilot licenses, leveraging both the technology and training to achieve a high return on investment despite economic pressures.
HCLTech’s comprehensive AI and data solutions empowered the customer to streamline operations, enhance productivity and improve compliance while optimizing costs and maximizing the potential of Microsoft 365 Copilot. The customer experienced increased efficiency, better user engagement and a robust, secure data ecosystem.
