A Swedish manufacturing company, globally recognized for manufacturing and supplying bearings, seals, lubrication systems, maintenance products, mechatronics products, power transmission products, condition monitoring systems and related services, faced HR-related information management challenges. Their HR department was burdened with multiple legacy tools requiring different logins, leading to fragmented data and inefficiency.
HCLTech streamlined HR information management by deploying a customized AI-powered FAQ Bot under the Caddie framework, unifying HR processes, enhancing data access, and reducing operational inefficiencies.
The Challenge
Fragmented HR tools and inefficiencies in accessing HR-related information
- Inefficient HR processes: Multiple HR-related tools with different login requirements led to inefficiency.
- Data fragmentation: Difficult to access and utilize HR-related information effectively due to fragmented data across systems.
- Lack of automation: The absence of cognitive technology and automation resulted in incoherent HR processes, increasing the workload.
The Objective
Automate HR processes and create a unified, structured access to HR data
- Automate recurring HR tasks to handle repetitive queries and improve efficiency.
- Create a structured database to streamline access to HR information.
- Enable automation for key HR processes to reduce manual efforts and enhance overall workflow.
The Solution
Implementation of AI-powered FAQ Bot for seamless HR information retrieval
HCLTech developed a customized solution under the Caddie framework, specifically the FAQ Bot, to address the client's HR challenges.
- Caddie FAQ bot: An AI-enabled bot designed to address over 800+ HR-related FAQs across various categories, including rewards and recognition, leaves and attendance, salary and tax, superannuation and PF, health insurance, role change and transfer, onboarding and exit management, recruitment and IJP, travel and accommodation, reporting and adoption.
- AI-driven efficiency: The bot provided employees with quick and easy access to HR information, reducing the volume of redundant HR queries.
- Cognitive technology: As the bot interacted with users, it learned from past interactions and improved over time, enhancing its ability to resolve HR-related queries.
- Reduced redundancy: The tool enabled employees to find answers quickly, reducing dependency on HR staff for routine queries.
The Impact
Enhanced HR productivity and empower employees with quick, easy access to critical information
HCLTech developed a customized solution under the Caddie framework, specifically the FAQ Bot, to address the client's HR challenges.
- Empowered employees: Gave users easy access to HR FAQs across multiple categories, decreasing redundant HR inquiries.
- Enhanced productivity: HR employees could focus on more complex, value-added tasks by automating repetitive inquiries.
- Reduced ticket count: There was an 80% reduction in ticket volume, as the bot resolved most HR queries.
- Recognition: The customer's IT team received internal recognition for the successful implementation of the bot.
Key Highlights:
- Adoption > 50% (one of the highest across manufacturing companies)
- Query resolution time < 15 seconds
