With operations encompassing $24 billion in annual sales, 61 million mobile phones and accessories, 4 million credit evaluations daily, 500K new documents created daily and $8 billion in financing receivables at any given time, launching new products with speed, quality, scale and compliance was a formidable task. Our client needed to reevaluate its technology delivery model and find a knowledgeable and efficient partner to meet its ambitious objectives in the critical domain.

Our client desired a technology partner to devise and implement an innovation-driven execution model. The key focus was on launching financial products and features within specific timelines, exercising effective governance and quality control, proactive engagement in planning and execution, seamless communication and establishing data-driven KPIs and SLAs.

To achieve these objectives, HCLTech introduced our unique DaaS model, which was an improvement over the client's previously utilized outcome-based engagement model. Our aim was to help our client achieve excellence in their financial product delivery, enhancing collaboration and enabling efficient execution.

HCLTech took a comprehensive approach to the engagement by managing various aspects of the project. Our team worked closely with the client to define business requirements and initiate the development of micro services. We also took charge of the hiring process, swiftly onboarding talent as needed, and were flexible in adjusting team size to align with business demands.

HCLTech demonstrated our commitment to the partnership by investing in accelerators and offering domain thought leadership. As the collaboration progressed, HCLTech embraced the responsibility of accelerating financial product outcomes, establishing 50 scrum teams that empowered efficient delivery and integrated support operations.

This strategic shift enabled the realization of scalable value and reduced reliance on external resources.

Additionally, HCLTech continuously optimized our team structure to provide the best possible service at a competitive cost, ensuring our client derived long-term cost benefits.

HCLTech's innovative and transformative approach combined with future-focused solutions enabled our client to expedite outcomes and achieve remarkable progress.

With the upgraded DaaS model, HCLTech provided end-to-end technology services, ranging from work funnel management to design, development, deployment and maintenance.

Within 16 months, the DaaS model grew from a pilot program to over 50 projects, delivering tangible, sustainable and accelerated outcomes for our client's financial products and services. This transformative innovation allowed our client to prioritize product excellence, improving efficiency and promoting growth.

HCLTech's DaaS model also resulted in several measurable improvements:

Additionally, service operations were optimized with quick and readily available support, facilitating: