The client uses multiple applications to create 80,000 orders per year. Delays in data synchronization resulted in non-standardized PO formats that had to be converted into a standardized SO format. The client also experienced suboptimal PO and SO quality and turnaround time (TAT).

First, the client and HCLTech developed and agreed upon process and quality standards. TAT SLAs vary across regions (LATAM requires one hour, while the other regions require four hours). To mitigate the synchronization issue, they implemented a BI interface that synchronizes data between SAP and Oracle systems.

When a client user enters an order request via email, an application or EDI, the HCLTech team follows the process and quality standards for booking and confirming the order. Peer-to-peer quality review of orders ensures high-quality POs and SOs.

HCLTech also manages inventories and inventory reports, regularly updating the client on current inventory and other metrics to help clients make inventory-related decisions. In some scenarios, HCLTech also manages delivery note and advanced shipment notice services, but this is limited to just a few of our client's customers

In the client’s APAC region, HCLTech also manages additional validation for specific customer orders and tracks them until orders are delivered.

At our offshore Chennai location, HCLTech now manages the process in LATAM, the US, EMEA, APAC and JAPAN with 24x7 support across multiple time zones and shifts.