Our client, a large European insurance company offering a comprehensive range of insurance products, pensions, investments and services, faced significant challenges due to a fragmented technology function dispersed across various countries.
HCLTech implemented a SAAS SPM solution to manage its technology and services organization and increase its visibility in a disparate internal landscape. This solution built trust between the various stakeholders and teams and improved efficiency by supporting globally aligned staffing processes.
The Challenge
- Technology functions were spread across various countries with different processes and tools
- The absence of a unified technology strategy led to inefficiencies in staffing, cost and lead times
- Creating a global technology organization required balancing standardized global processes with diverse local legal and organizational requirements
- Disparate systems and processes resulted in increased operational costs and delays in project execution
- Implementing a single global process for project portfolio management while coordinating resource allocation across technology hubs
- Planning to integrate additional technology hubs into a unified SPM solution
The Objective
- Design a new Strategic Portfolio Management (SPM) solution from scratch based on minimal essential requirements and simplicity
- Create a common global SPM solution instance that aligns with industry best practices and integrates with the Company's solutions landscape
- Facilitate data migration from existing technology hubs to the new global SPM solution instance
- Establish a single entity responsible for delivering, supporting and maintaining all technology services and projects
The Solution
SPM aligns business objectives by integrating insights from process owners and technology hub representatives, covering critical areas like project management, portfolio management, resource management, financial management and time booking.
- Build a scalable, cost-effective, cloud-based SPM solution for future growth
- Implement a flexible, standardized framework for integrating SPM with other systems
- Create a reporting system with three channels: ad hoc for operations, advanced for analysis and executive via an external data warehouse
The Impact
- The joint team completed phases on schedule and within budget, enabling the decommissioning of legacy systems and achieving cost savings
- New and existing users benefited from a unified SPM solution, enhancing consistency and collaboration
- The standardized framework facilitated data flow management between the SPM solution and legacy systems, ensuring transparency and consistency
- The SPM solution project streamlined processes and reduced organizational silos
