HCLTech successfully revamped a leading Fortune 500 insurance, pension and asset-management conglomerate in The Hague, Netherlands, addressing challenges with outdated legacy systems and siloed workflows. The client needed a flexible and agile process for their global operations team to ensure timely and accurate information delivery. HCLTech recommended low-code Appian technology, enhancing operational efficiency, reducing third-party service costs, improving compliance and elevating user experience. The implementation resulted in significant improvements in bulk data processing, employee productivity and process cycle time by replacing manual workflows with Appian's technology.
The Challenge
Overcoming legacy challenges, streamlining processes and enhancing efficiency for improved decision-making
The client encountered significant challenges due to outdated legacy tools and processes, leading to inefficiencies and increased costs. Reliance on specific resources and third-party services further exacerbated delays and errors.
- Legacy tools like Excel, Manager View and OpenText case 360 BPM caused delays and errors in data processing and reporting
- Dependency on resources with specific tool knowledge and manual coding increased administrative costs
- The lack of integration and data migration capabilities in the existing infrastructure led to inefficiency
- Reliance on third-party service providers for document extraction and bulk batch processing caused delays during off-hours
The Objective
Empowering business users and streamlining pension processes for superior customer service using Appian migration
The client transitioned to Appian's low-code platform to streamline daily task management, replacing multiple third-party tools. This migration aimed to enhance efficiency, collaboration and data accuracy.
- Migrated data from four processes to Appian's low-code platform
- Enabled business users to independently manage daily tasks
- Phased out the use of multiple third-party reporting tools
- Achieved cost savings and improved operational efficiency
- Facilitated seamless data migration and integration with entities and government organizations
- Streamlined pension processes with online form submission and e-signatures
- Established a single source of truth for effective decision-making and reporting
- Enhanced interoperability and provided superior services to end customers
The Solution
Transforming pension workflows with Appian and achieving enhanced efficiency, compliance and customer experience
HCLTech recommended Appian Technology to enhance operational efficiency, data accuracy and user experience for pension workflows. This solution resulted in cost savings, faster service delivery and improved compliance.
- Reduced reliance on third-party services, leading to significant cost savings
- Faster time-to-market for new services and applications
- Significant improvements in bulk data processing, employee productivity and process cycle time
- Appian’s integration capabilities eliminated the need for legacy application migration, ensuring fast results
- Reduced process development time facilitated adaptation to legal changes, enhancing efficiency and compliance
- Optimized collaboration and user experience through Appian’s intuitive interface and social collaboration tools
- Accurate reporting enabled customized offerings, personalized support and automated campaign letters, expanding client reach
The Impact
Revitalizing global insurance and pension workflows with Appian’s transformative solutions
The implemented solution delivered significant benefits, improving data accuracy, compliance, customer experience and cost optimization. This positive impact on the client's operations led to immediate and substantial gains.
- Reduced expenses on external document management services and reporting tools
- Shortened process lifecycle and improved operational efficiency
- Enhanced collaboration and agility within the organization
- Increased customer satisfaction and digitized document management
- Improved data accuracy and streamlined business process workflows
- Reduced manual work, enhancing overall productivity and efficiency
