Our client is a leading North American healthcare services company boasting nearly 3,000 dedicated employees and generating close to USD 8 billion in revenues. They wanted to scale their business further so they turned to HCLTech for our expertise. We collaborated closely with them to fine-tune their organizational workflows and processes, ensuring they achieve peak performance while maintaining scalability.
The Challenge
Difficulties in streamlining workflows and processes
The client wanted to address challenges by enhancing scalability, reliability and performance. They faced difficulties in switching to the cloud and making modifications to current processes.
- Absence of data during the code development phase for Visual Builder Cloud Services (VBCS)
- Difficulty in incorporating on-prem functionalities seamlessly into Oracle Cloud
- Lack of documentation regarding current processes, making it more challenging to address issues
- Upholding data consistency, integrity and compliance with regulations
The Objective
Attaining peak performance and scalability
The objectives of the client were to empower their business with streamlined processes and advanced digital solutions to maximize efficiency and drive growth. This involved the effective allocation and optimization of workloads to meet set objectives, making necessary alterations to organizational processes and workflows and ensuring compliance with regulations while maintaining data consistency and integrity during the migration process.
The Solution
Tailored solutions for optimized operations
We successfully designed a solution and implemented a powerful combination of Oracle Infrastructure as a Service (IaaS), Platform as a Service (PaaS) and Software as a Service (SaaS) — incorporating advanced technologies such as Oracle VBCS, Oracle ERP Cloud, Oracle Autonomous Transaction Processing (ATP) and more. We also provided architecture solutions for utilizing the right mix of PaaS services and offerings, achieving all set objectives and beyond.
- Designed a solution to automate transfers between banks securely via Accounts Receivable (AR) customizations in Oracle Cloud, Automated Clearing House (ACH) debit process, gap billing and prenote validation
- Implemented data flow between source system to Oracle Applications, such as approving AR invoices and sending accrual journals
- Enabled external systems and custom extensions to work together seamlessly by developing 59 integrations and 3 additional features
- Provided more advanced reporting capabilities by replacing 30+ Splash BI reports with Oracle Business Intelligence Publisher (BIP) reports
- Utilized a variety of database services, tools to integrate different systems, and analytics solutions to choose the best options for handling the workload and the structure of the applications
The Impact
Improved accuracy and efficiency with Oracle Cloud
The implementation of Oracle's cloud technologies — to streamline the client's operations, integrate various systems, enhance reporting capabilities and ensure data accuracy and compliance — seamlessly met the client's needs, resulting in significantly enhanced workflows and boosted efficiency through automation, saving valuable time.
- Automated routine activities to reduce report processing time for business users, aiding comparison and decision-making
- Developed a modern framework to automate AR transaction approval workflows, making it reusable and extensible
- Improved operational efficiencies by simplifying the orchestration mechanism and creating a reprocessing framework
- Captured relevant data through customized forms, which helped the client generate more accurate and meaningful reports
- Utilized PaaS forms has improved the user interface, making it more intuitive and easier to navigate
