Overview
A leading multinational OEM, specializing in office and production print solutions, sought to enhance their operational efficiency and drive cost savings. HCLTech collaborated with the client to automate their testing processes and streamline workflows across their engineering sites. This partnership resulted in significant cost reductions, improved scalability and improved operational efficiency.
The Challenge
Despite their strong market position, our client faced operational inefficiencies because of the following:
- Manual processes: The reliance on time-consuming, error-prone and expensive manual testing methods resulted in delays in bringing new products to market and escalated resource expenditure.
- Decentralized operations: Operating under a decentralized model across three engineering sites led to inconsistent and inefficient resource management, elevated costs and potential delays in project delivery.
The Solution
HCLTech collaborated with the client to overcome these obstacles. Our engineering team implemented a comprehensive solution focused on automating critical testing processes and optimizing operational workflows. Our approach integrated advanced technologies with strategic process improvements:
Test automation for key tasks:
- Automated job configuration and submission in reliability testing
- Streamlined configuration and queuing on production print devices
- Conducted internationalization tests for feature functionality and regression testing
- Automated all user interface interactions, including web and local user interfaces
Operations optimization:
- Consolidated workflows into a single site, managed by a skilled team of printer technicians to maximize uptime
- Proactively planned and optimized the procurement of necessary media/consumables
- Established a robust inventory management system to oversee all customer-provided assets, media and consumables
The Impact
Our solutions delivered significant benefits:
- Savings of over 50 person-months in testing efforts annually
- Improved scalability and lower maintenance costs through a robust, script-less test automation framework
- Achieved over $2Mn in Research Development & Engineering (RDE) savings through optimized shift-based operations
- More than $400,000 worth of media/consumables savings through a robust consumables process workflow
- Effective management and periodic disposal of inactive print devices, spares/consumables and used toners to maintain an optimal inventory
By leveraging automation and operational excellence, HCLTech proved to be a trusted partner, empowering the client, enhancing their efficiency, reducing costs and accelerating innovation in a highly competitive market.
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