The client is a European electric utility company and the world's largest investor-owned electric utility service provider. With the addition of too many technologies, the design of the current digital platform became complex over time. Also, the performance of the CRM system was not up to the mark and the processing of the enrollments for their program was not performing as expected. Business processes were also old and weren’t catering to the updated market needs. The updated technology landscape also drove the urge to upgrade themselves from legacy to cloud-based architecture. The client was looking for a strong, forward-looking integration platform that could merge all discrepancies and speed up releases. They partnered with HCLTech to overhaul all legacy systems that would help modernize and automize business processes for unmatched development and growth.