The Challenge
Significant challenges our client faced included:
- Application security and vulnerability
- Inability to track vehicles in real time
- Coarse data in payment modules
- Delays in refunds for failed transactions
Transformation
We implemented a comprehensive solution and a web-based portal that helped the business derive strategic benefits by:
- Redesigning modules using Drupal 8, an open-source content management platform
- Implementing rules for automated quote generation and calculation
- Integrating with backend systems to enable online and real-time vehicle tracking
- Improving payment and refunds systems
- Enhancing record navigation and reporting
The Delivered
- 50% reduction in time to process refunds
- 100% ability to process online permits
- New and improved user interface and reporting tool
