The Challenge
The company faced a significant challenge to streamline and expedite the onboarding process for newly acquired brands. The primary goal was to reduce the onboarding duration from 6 months to an ambitious 6 weeks. Concurrently, a strategic initiative was necessary to implement a pay-as-you-go model specifically tailored for Quick Service Restaurants (QSRs). The objective was to eliminate the entry barriers posed by upfront investments, thereby fostering a more accessible business environment.
Adding to the complexity was the issue of offline, non-connected equipment, which required manual updates for recipes. This posed a pressing challenge that needed to be addressed seamlessly. The company aimed to create a cohesive solution that would effectively tackle these interconnected issues and enhance operational efficiency. To overcome these hurdles, the company sought HCLTech's expertise to navigate and resolve these challenges seamlessly.
![The challenges](/sites/default/files/images/case-study/global-manufacturer/microsoftteams_image.webp)
The Objective
Immersive experience without dedicated mobile apps:
- A significant goal for the company was to provide an immersive experience for business users, all without relying on dedicated mobile apps. HCLTech was tasked with developing a user-friendly interface to enhance engagement.
Migration of existing devices to new platforms:
- The company set a critical objective of migrating existing devices to new platforms seamlessly. HCLTech's role was pivotal in ensuring a smooth transition without disruptions to operations.
Resource-intensive field operations across geographies:
- Addressing resource-intensive and time-consuming field operations for consumer food equipment across different geographical locations was a targeted objective.
Reactive servicing, remote diagnostics and subscription model link:
- To enhance operational efficiency, the company aimed to shift from reactive servicing to a proactive model. This involved integrating remote diagnostics and establishing a link with the subscription model.
![The Solution](/sites/default/files/images/case-study/global-manufacturer/microsoft_teams_image.webp)
The Solution
HCLTech's Connected Data Platform brought about a revolutionary transformation in the company's operational dynamics, addressing the challenge of diverse equipment from various brands. This innovative solution streamlined processes and marked a significant milestone in enhancing operational efficiency.
- HCLTech implemented common open IoT platforms to seamlessly integrate diverse equipment acquired from multiple brands, fostering a unified operational environment.
- There was a successful transition from offline to connected equipment which enhanced connectivity and real-time data access.
- Successful reduction of timeline for onboarding new QSR acquisitions from 6 months to an agile 6 weeks, optimizing efficiency.
- The solution involved integrating Original Equipment Manufacturers (OEMs) equipment and incorporating APIs for seamless connectivity with other store systems.
- HCLTech introduced a new single platform featuring a generic data interface, replacing the need for multi-brand and multiple model support. This streamlined data ingestion with backward compatibility.
- An innovative approach was implemented that replaced frequent technician visits for software upgrades and mechanical failures. The solution included over-the-air (OTA) updates for firmware upgrades and remote distribution of new recipes, significantly reducing onsite visits.
![Global manufacturer Global manufacturer](https://www.hcltech.com/sites/default/files/case-study/images/2024-03/microsoftteams-image_3.webp)
The Impact
- Achieved a 10% increase in business through the successful implementation of a subscription model.
- Accelerated feature development with a remarkable 30% increase in velocity.
- Realized a 20% reduction in overall rollouts, optimizing operational efficiency.
- Onboarded 155k+ equipment onto the KC platform since the global launch, including China.
- Significantly cut operational costs by 40% through the introduction of remote services and OTA upgrades.
![The Impact](/sites/default/files/images/case-study/global-manufacturer/microsoftteams_image_1.webp)