Our client is a leading government body, whose vision is to propel Saudi Arabia to be among the world's 15 largest economies by 2030 through a distinct financial system. HCLTech leveraged Red Hat® Ansible® Automation Platform (AAP) to help them streamline their infrastructure operations workflow, enabling end-to-end automation.
The Challenge
Tackling the intricacies of a diverse user base within various internal organizations, our client encountered hurdles, including:
- Migration of existing automation playbook developed in Broadcom ITPAM
- Error-prone processes due to manual involvement
- Manual-driven and time-consuming incident resolution and service request fulfillment
- Lack of visibility throughout the IT infrastructure
- Weeks-to-month lead period for managing provisioning requests for IT and non-IT users
The Objective
Our client was looking for a solution to help them streamline their infrastructure workflow. The aim was to deliver:
- End-to-end operational automation
- Standardization of processes and workflows
- Eliminate operational inefficiencies
The solution
HCLTech helped build a streamlined workflow by leveraging the Red Hat® Ansible® Automation Platform. Our solution included:
- The Red Hat® Ansible® Automation Platform is the foundation for building and operating automation services at scale, providing enterprises with a composable, collaborative and trusted execution environment
- The proposed solution of Ansible Automation Platform gives a straightforward and powerful way of deploying and performing automation tasks, supporting workflow orchestration with an agentless and effortless method to manage the infrastructure in a more efficient and secure way
- Ansible Automation Platform acts as a centralized automation platform for incident ticket automation with auto-remediation and resolution, service request automation with the fulfillment of end-user tasks and change ticket automation for infrastructure and provisioning automation.
The impact
Our client reaped the following benefits:
- Successfully configured more than 120+ automation playbooks on AAP, contributing toward the annual target for Infrastructure Automation
- Migrated 100+ automation use cases and achieved approximately 40% automation across Infra landscape
- VM Provisioning Time slashed from 15 days to 2 hours, reflecting a 95% reduction
- Middleware installation request turnaround shortened from 4 days to 1-1.5 hours
- Patching automation Turnaround reduced effort from 5 days to 2-3 hours
- Facilitated user onboarding for both end IT users and operation teams (BAU and Migration track)
